Client Onboarding Specialist

About Wealth Enhancement

Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 80,000 households from our over 140 offices - and growing - nationwide.

Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information, please visit www.wealthenhancement.com.

We have an excellent opportunity for a Client Onboarding Specialist (COS). This role is a corporate resource assisting various business channels and Advisor Teams with onboarding new client accounts/business.

Key functions of the COS will be to support the onboarding process, ensure an effective, efficient and client friendly experience, accurately complete paperwork, follow up on any issues with clients or custodians (Charles Schwab and Fidelity), and collaborate with advisor team leads.

This is a remote role. Ideal candidates will be located in the PST or MST time zones.

In the spirit of pay transparency, we are excited to share the base salary range for this position is $65,000.00 to $80,000.00, exclusive of bonuses and benefits. This position is also eligible for an annual team bonus. We encourage you to apply and provide us with your compensation expectations when you do. We’re big on open conversations, so, let’s have one.

Primary Job Functions

New Client Onboarding

• Support Advisor Teams with completion of client paperwork and account set up to support efficient onboarding of new clients.  Includes, but not limited to, required WEAS (Wealth Enhancement Advisory Services,) advisory paperwork and custodial paperwork.

• Review and establish complete and accurate account records in Salesforce (CRM) for opening new accounts and completing WEAS advisory paperwork

• Timely follow up for client documents

• Submission of all completed and signed documents to Suitability and custodian for review and approval

• Accurate tracking and reporting of account openings

• Ensure all onboarding activities comply with relevant regulations and internal policies, mitigating potential risks

• Ensure consistency, efficiency, and adherence to onboarding processes within the regional location you are assigned

• Assist with the quality control of our offshore partners/team members to ensure accuracy, completeness and that SLAs are being met

• Assist with reassigning tasks from our offshore partners/team members to onshore team members to bring the task to completer

Relationship Management & Communication

• Actively promote and advocate for the firm’s centralized services to Advisor Teams and internal partners; clearly communicating the value and benefit of our services

• Build strong working relationship with Regional Vice Presidents (RVPs) and Advisor Teams, acting as main point of contact for client onboarding

• Communicate with RVPs, Financial Advisors and Advisor Teams to understand client requests and handle issue resolution

• Educate RVPs, Financial Advisors, and Advisor Teams in the onboarding process by providing training and resources

• Build and maintain strong relationships with IBM Team, assisting with training and mentoring

• Participate in mentorship and training of junior team members

Support the Development/Refinement of a Centralized Service Process

• Participate in building the process and procedures to track requests, which will be systemized over time as well as define service levels

• Define system access requirements (within Salesforce, custodians, etc.) to successfully support various advisors effectively and efficiently

• Participate in document requirements to build functionality and processes in Salesforce to support process

Continuous Improvement

• Document and implement best practices, team standards, Service Level Agreements, and ensure that all team members are trained and updated on processes

• Attend internal retrospectives and assist with change management to drive continuous improvement

• Continuously review and improve onboarding process to enhance efficiency an