Associate Account Representative (Hybrid)

Who We Are: Managed Health Care Associates, Inc. (MHA) provides care communities access, solutions, and insights to help them run their businesses more effectively. Our members include post-acute providers across the care continuum, including long-term care, home infusion, specialty pharmacies, senior living, and other group living facilities. Our team of associates is passionate about our common mission of helping people age with grace and championing our core values of being Curious Learners, Selfless Advocates, and Relentless Finishers.

Managed Health Care Associates, Inc. (MHA) is not only the country’s largest alternate site GPO, but also has established itself as a leading health care services and software company. This evolution reflects our commitment to stay abreast of changes in the alternate site health care market and invest in innovative solutions, software and services for our members including long-term care pharmacies, infusion pharmacies, specialty pharmacies, home medical equipment providers and assisted living and skilled nursing facilities.   To learn more please visit www.mhainc.com

Who we’re looking for:.

We are looking for self-motivated & proactive talent with the desire to dissect and analyze the current and future customer’s needs. The Associate Account Representative (AAR) as part of the Post Acute Operations Member Experience Team, is an integral part of the overall MHA Long Term Care Pharmacy Division. The LTCP AAR is responsible for providing administrative support and key data points to LTC Pharmacies.  The AAR will analyze automated monthly reports, provide insight into purchasing trends, outstanding and achieved contract eligibility and anomalies that the Account Executive (AE-Member Engagement Team) presents during Member Business Reviews with our LTCP members. Additionally, they will identify and track data inconsistencies via the audit process and effectively communicate issues to the AE while working closely with them to ensure contract compliance and full contract utilization with the goal of driving revenue.  The LTCP AAR will act as a liaison between MHA Members, MHA’s Ops Support Services and Network Admin Services and is committed to providing the highest level of customer services to the MHA’s Member Base.

What You’ll Be Doing:

• Assist the Account Executive (AE) Member Engagement Team in achieving MHA’s strategic budgetary and business goals.
• Provide administrative support to MHA Account Executives
• Provide direct member support when needed.
• Ability to comprehensively review, interpret and communicate data to the AE and LTCP members.
• Maintain a consistent cycle of contact with MHA Member Pharmacies via phone and email.
• Act as a liaison between MHA Member Pharmacies and Internal Support Services (IT, Data and Reconciliation, Membership, Contracts, etc.).
• Working alongside Account Executives to onboard new GPO and LTC Network Pharmacies
• Monitor and maintain accurate Member information.
• Implement approved account management strategies.
• Work closely with LTC Member base to educate them on the MHA Portal for member adaptation and continue that education as new phases get implemented.
• Consistent updating and entries into MHA’s CRM Salesforce for most up to date information and activity for their Account Executives.

What You’ll Bring to the Table:

•  High school diploma required or 2-4 Year College Degree preferred;
• Proficiency with Microsoft Word®, Outlook®, Excel® and PowerPoint®
• 2 years of Client/Account management, Customer Service, Internal Sales, Pharmacy Tech, or Billing preferred.
• Experience in Salesforce a plus

Competencies:

• Customer Focus: Building strong customer relations and delivering customer centric solutions
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Situational Adaptability: Adaptable approach and demeanor in real time to match the shift demands of different situations
• Plans and aligns: Planning and prioritizing work to meet the commitments aligned with organizational goals
• Optimizes work processes: Knowing the most effective and efficient process ( proactive & time management) to get things done, with a focus on continuing improvement

Results Driven:

Adopting a strong orientation toward achievement, setting high expectations of yourself and other to achieve at a high level

• Sets and tr