Become a part of our caring community and help us put health first
 

Healthcare isn’t just about health anymore. It’s about caring for family, friends, finances, and personal life goals. It’s about living life fully. At the Primary Care Organization, a division of Humana, we want to help people everywhere, including our associates, lead their best lives. We support our associates to be happier, healthier, and more productive in their professional and personal lives. We encourage our people to build relationships that inspire, support, and challenge them. We promote lifelong well-being by giving our associates fresh perspective, new insights, and exciting opportunities to grow their careers. We’re seeking innovative people who want to make positive changes in their lives, the lives of our patients, and the healthcare industry.
The Clinical Education team exists to support all the Primary Care Organization’s clinical staff including providers, nurses, social workers, community health workers and other staff members through training education spanning onboarding to continuing education.

The Clinical Education Program Coordinator and Facilitator supports the clinical education leadership to ensure that the annual clinical education curriculum is effectively implemented for providers and the clinical center team members. This role will involve ongoing program management and coordination in partnership alongside Clinical Education leadership. The Clinical Education Program Coordinator and Facilitator work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

Key Responsibilities:

• Plan, coordinate, and implement all aspects of clinical training programs, including onboarding and continuing education curricula.
• Source, schedule, and support internal and external speakers for educational sessions, including logistics, materials, technical support, and honoraria processing.
• Maintain accurate records of attendance; prepare participation and outcome reports for executive leadership
• Design and implement surveys and assessments to evaluate program effectiveness; analyze data to support continuous improvement.
• Develop and maintain partnerships with academic institutions to secure CEU/CME accreditation for staff.
• Facilitate monthly Grand Rounds and promote ongoing clinical learning opportunities across the organization.
• Collaborate daily with providers, clinical leaders, operational partners, and educators to coordinate schedules and facilitate learning activities.
• Provide administrative and logistical support for all stakeholders.
• Ensure compliance with confidentiality and HIPAA requirements in all training and educational activities.

Reporting Structure

• Reports to Associate Director of Clinical Education under the leadership of the National AVP, Clinical Education.
• Collaborates closely with the Clinician Development Committee, Operational Learning Team, Clinical Education Team, and other training partners.

Use your skills to make an impact
 

Required Qualifications

• Bachelor's degree
• 5 or more years of healthcare educational/learning coordination experience
• Proficiency in Microsoft Office (Outlook, PowerPoint, Project), Zoom, and MS Teams
• Experience managing projects or processes in a dynamic, complex environment
• Demonstrated commitment to improving consumer experiences
• Strong organization, executive functioning and professional communication skills

Preferred Qualifications

• Academic health system/Residency program/health university experience is preferred
• Experience with project management software such as Monday.com, JIRA, etc.
• Experience in learning management system software
• Experience using a wide variety of training tools to effectively facilitate to a wide audience
• Experience with CME and CEU credits

Work from Home Requirements

• To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:
• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
• A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
• Satellite, cellular and microwave connection can be used only if approved by leadership
• Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
• Humana will provide H