Electric Power Parts & Service Consultant

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

At Caterpillar, we work to help our customers build a better world. Without our team of talented, bright and driven individuals, we wouldn’t be the Caterpillar we are today. Now, this is your chance to join our team and do work that matters. We want you to help us enable customer success, make progress possible around the world and help our communities grow and thrive. We are looking for a dynamic, organized self-starter to join our Product Support and Logistics Division as a Electric Power Parts & Service Consultant in Mossville, IL.            

Electric Power Division (EPD): Through four brands - Cat, MWM, FG Wilson and Tangent Energy Solutions, the Electric Power Division (EPD) provides distributed power generation products and solutions that help our customers build a better, more sustainable world. With the energy transition, EPD is also at the forefront of Caterpillar's efforts to help customers keep their energy costs low, meet their environmental, social and corporate governance (ESG) goals and ensure reliable, sustainable power solutions. Even when power is not readily available today, our products and solutions are making reliable power a global reality.

We’re committed to our customers, who build a better world with our products, services and solutions. We understand and show the value of why they should always choose us. We’re exploring new ideas and opportunities –innovating to discover the breakthroughs necessary for tomorrow’s growth.

Job Summary:

• As an Electric Power Parts & Service Consultant, you will collaborate with the Electric Power (EP) team and business partners to drive improved end customer experience.  You will do this through executing parts portfolio management for the EP business through leading strategic inventory projects, serving as a subject matter expert for demand planning, and executing projects to maximize aftermarket revenue and OPACC.

Additional Info:

• This role is located in Mossville, IL and does offer relocation
• This role is 1st shift
• This role is 100% on-site with no opportunity for hybrid or remote schedules
• This role requires up to 15% domestic travel

What You Will Do:

• Service Part Lifecycle
  • Lead projects focused on improving OPACC for service parts throughout the lifecycle.
  • Resolve key service parts issues for EP product, including lifetime buys, part obsolescence, discontinuations, and reinstatements.
  • Develop strategies to monitor and reduce service part backorders and unlaunched requisitions for the EP business.
• Aftermarket Growth
  • Collaborate with business partners (IPSD, LPSD, PSLD, E+ES, and EP teams) to support aftermarket growth projects.
  • Support projects related to service strategy, serviceability, service data, and TCO
• Demand Planning
  • Serve as the Electric Power subject matter expert for demand planning processes.  Work with a global team of ASRs to ensure dealer demand planning is executed quarterly.  Collaborate with PSLD inventory management teams to ensure proper inventory management.
  • Execute strategic inventory projects focused on delivering aftermarket growth and improved customer uptime.

What You Have (Required Skills):

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. 
• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Relationship Management: Knowledge of relationship management tech