Customer & Product Technical Solutions Manager

General Information

Date Published 25-Feb-2026 Advertising Ends 11-Mar-2026 ID# 14940 Role Type Marketing & Comms Work Type Permanent Full-Time Workplace Type Hybrid Country United States Location United States

Position Description

We are Fonterra, one of the world's largest dairy nutrition companies.
At  Fonterra, you’ll be inspired by purpose and guided by principles. Whether you're based in New Zealand or anywhere else around the world, you’ll be part of a team that creates goodness for generations and delivers global impact through local action. Our brands are trusted by families and individuals alike, delivering high-quality dairy nutrition to millions of people globally.
 As a Co-operative created and owned by New Zealand dairy farmers, our collaboration, innovation, and passion have enabled us to share the goodness of our dairy with the world. We're committed to caring for the land, our animals, and every drop of milk, producing nutritious food with safe, quality ingredients loved in New Zealand and around the world.  
As part of the Fonterra Co-op, you'll be solving for a better future alongside a team connected by solid values as we strive to be a leader in dairy sustainability, dairy innovation and science, with a focus on New Zealand milk.   
When you join Fonterra, you'll open yourself to a career of opportunities where you can grow with us by developing your skills, sharing your knowledge, and exploring diverse career paths that ignite your passions.
About the opportunity
Are you a strategic, technical leader passionate about delivering customer-centric solutions and driving product excellence?
The Customer & Product Technical Solutions Manager – Americas will support the deployment of innovative technical solutions, build local capability, and enhance service efficiency across the Americas region.
This is a high-impact role where you’ll be the in-market technical expert, collaborating cross-functionally to support strategic customers and enable product strategy. It is pivotal in bridging the gap between product innovation and customer success across diverse markets.
Key Responsibilities

• Technical Solution Deployment: Lead the delivery of tailored technical solutions aligned with commercial strategies.
• Capability Development: Build and scale in-market application capabilities for sustainable technical excellence.
• Strategic Customer Support: Oversee technical service delivery for strategic customers and new business growth.
• Efficiency & Benchmarking: Drive improvements in service models and lead c