Senior Manager, Staff Software Engineering

Position Summary 

​​GEICO is seeking an experienced Engineering Manager to join our Unified Communications Service Engineering (UCSE) group and lead our engineering team responsible for driving AI-powered product development. This strategic role places you at the forefront of GEICO’s transformation journey, where you will drive the technical vision, shape product direction and build high quality consumer products powered by AI. This is an exciting opportunity for a seasoned engineering leader who thrives in a dynamic environment and is passionate about scaling teams and advancing AI capabilities that empower customer experiences.​ 

Position Description  

The Unified Communication Service Engineering team is transitioning disparate customer communication touchpoints into a world class services company by building the foundational voice, chat, text, email and core contact center experiences for sales, service and claims operations used by 20,000 GEICO contact center agents, field adjusters and sales representatives sell, endorse, and service more than 80 million customers and prospective customers. 

We are seeking an experienced Senior Engineering Manager to lead our Applied AI and product engineering team. In this role, you will drive the technical direction, strategy, and execution of our product roadmap to build customer experiences powered by GenAI models. The ideal candidate has a deep technical expertise in building AI products and can cultivate a high-performance culture, foster strong cross-functional relationships, and effectively manage technical teams in a fast-paced, startup-like environment. 

Position Responsibilities  

As a Senior Manager, you will:  

• Work with your Director to develop technical roadmap, drive execution, address project dependencies, develop incremental milestones, and deliver projects on time. 

• Work closely with key stakeholders across AI research, design, product management, data science, and business development. 

• Develop and implement foundational software to understand customer journeys and use data to inform technical and product roadmap. 

• Foster a team culture that encourages technical and product innovation, allowing teams to experiment and iteratively improve based on data-driven insights. 

• Understand how requirements and design choices may impact systems across multiple areas (user experience, production-grade application development, hybrid cloud deployments). 

• Build and lead a high-performing team capable of taking ownership of complex technical and product challenges.  

• Develop a growth-oriented environment that attracts top-tier talent and supports their professional development. 

• Report on your team’s progress for project and other key metrics, in addition to presenting detailed and implementable ideas for areas to further improve or influence product roadmap. 

• Engage in team development and mentorship while maintaining the ability to dive into technical discussions and support where needed. Excited to do hands-on technical work when required. 

• Initiate and support performance evaluation of team members  

• Cultivate a culture that motivates all levels of performers to higher levels of achievement   

Qualifications  

• 6+ years