Service Center Repair Support

Company Description

Robert Bosch Tool Corporation is composed of industry-leading brands, including Bosch, Dremel, RotoZip, and Vermont American. Bosch designs, manufactures, and sells power tools, rotary tools, and accessories. Renowned for innovation, versatility, ease of use, durability, and performance, Bosch tools are sold through tool specialists, hardware stores, mass merchants, and home improvement centers.

The Walnut Ridge plant is home to a small team of associates dedicated to delighting customers with outstanding power tool service.  If you are looking for a small team feel with a much bigger organization standing behind you, then the Walnut Ridge Bosch location will be a great fit for you!

Job Description

This position supports all phases of repair flow, data entry, and customer contact.  Ensures smooth flow of all aspects of the repair process. Provides customer satisfaction in conjunction with the technicians.

Qualifications

Administration:

• Enter and process data using the Internet, Intranet, SAP and other computer systems to support the repair processes and special repair programs (i.e. Pro Vantage, warranty replacement)
• Document customer issues and resolutions in comment section of repair orders or the consumer feedback database according to guidelines. 
• Monitor tool repair reports to maintain established repair delivery standards.
• Order parts for backordered repairs and follow up as needed.

Communication:

• Interdepartmental contact regarding repair orders and other issues. 
• Provide feedback to Operations Manager, Service Center Supervisor, and other technicians regarding repair and customer issues.
• Communicate repair estimates, pricing, and technical information regarding tool repairs to customers.  Answer repair related customer inquiries, via telephone, fax, e-mail, and in-person as required, resolving all repair related issues.

Receive tools in and process out for shipping as required.

Continuously Develop Product and technical knowledge: Participate in company sponsored training programs that promote product and technical knowledge.

Miscellaneous Duties As Assigned (i.e. shipping, receiving, picking, new hire training)

Additional Information

BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives

• FIRST Robotics (For Inspiration and Recognition of Science and Technology)

• AWIM (A World In Motion)

By choice, we are committed to a diverse workforce – EOE/Protected Veteran/Disabled.

Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization is not available.