Clayton Homes Office Lead - Fairfield, IL

Office Lead 

Clayton is a leading single-family, values-driven home builder dedicated to attainable housing, sustainable practices and creating a world-class experience for customers and team members. 

Responsibilities:   

Administrative Support 

• Assemble, update and maintain customer files as needed for Home Center processes and compliance, ensuring record policies are adhered to. 

• Assist Home Center team members in working with Home Office liaisons to carry out sales, marketing, human resource and other business processes.  

• May assist in preparation of sales packages, complete parts orders, billback requests for payments from manufacturer on covered items, and schedule service through contractors.  

Communication Liaison 

• Prepare letters, flyers for Home Center promotions, copies, business card requests, and other correspondence as requested by the Home Center Manager.  

• This position serves as a point of contact between different departments or individuals within the organization, relaying messages and ensuring effective communication channels.  

• Interacts with clients, visitors, and employees, providing assistance, and ensuring a positive experience for all.  

Office Organization and Management 

• Assist customers with general questions, route phone calls and messages accurately and quickly. 

• May assist with office compliance and internal audit preparation. 

• Assist Home Center Manager in collecting invoices, scheduling payment to contractors, making bank deposits, etc.  

• Can operate and perform tasks associated with the role of Office Lead in Vantage: 

  • Vantage tasks 

  • SES Pro 

  • My Home Service 

Competencies: 

• Time Management – Able to manage multiple responsibilities by being organized and keeping on top of important time-sensitive tasks. 

• Quality Focus – Able to manage the efficiency, accuracy, completeness, and integrity of the work that they produce. They also recommend improvements in procedures to continually improve the quality of work produced.  

• Adaptability – Able to shift course when external influences affect an initial plan and they are able to alter standard procedures when necessary and juggle multiple demands as required.  

• Planning and Priority Setting – Identify priorities and develop detailed action plans that include objectives, accountabilities, timeframes, standards, review stages, and contingencies.  

• Composure and Resiliency – Able to deal effectively with pressure, recover quickly from setbacks, and remain optimistic and persistent even under adversity. They are also able to maintain self-confidence and avoid overly emotional responses in tense or difficult situations.  

Requirements:   

• Proficient in Microsoft Word, Excel, and Outlook Express   

• Able to multi-task and adapt to changes with ease   

• Strong written and verbal communication skills   

• Possess strong customer service skills   

• High School diploma or equivalent   

• Professional demeanor and appearance   

• Able to comply with all company policies and procedures   

• Must be reliable and dependable   

• Able to work effectively and efficiently in a team environment   

• Cooperative and collaborative, willing and eager to work in a team environment, assist with miscellaneous duties as required   

• 1-3 years tenure and/or related experience 

• Must be able to complete tasks and role requirements independently 

• Must be able to operate in