Comcast Cybersecurity: Supervisor, Cyber Operations (2nd Shift)

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

Responsible for providing supervision and direction to subordinate staff and coordinates work flow within the major work unit. Ensures compliance with industry and Company technical requirements, standards, policies and procedures. Promotes a customer-driven service culture. Customarily and regularly directs the work of at least two or more other full-time employees or their equivalent.

Job Description

This is a 2nd shift position. The working schedule will be Monday - Friday from 3pm - 11:30pm EST.

Responsibilities

• Lead daily operations of a specific Level 1 & Level 2 operational shift for Comcast’s Security Incident Response Team.
• Continually review all cyber security investigations and incidents in progress to identify any requiring additional attention or assistance from subject matter experts.
• Ensure all investigations and incident tickets follow established quality assurance and case note standards.
• Assist in any escalations needed from team members to complete work in progress.
• Promptly raise any tickets of concern to departmental leadership.
• Clearly communicate investigation and incident status to critical stakeholders including Cyber Security and Operations leaders, Legal, Communications, and others as required.
• Recommend and produce key metrics, KPIs, and new reports.
• Mentor and grow a team of junior level incident responders - including all HR and career development needs.
• Partner with other key incident monitoring, detection and response functions.
• Develop expertise and business acumen in Comcast products and services.

Qualifications

Required:

• 5+ years of Cyber Security Experience
• At least 3 years managing a team – ideally in a Security Operations role.
• Strong history of working in roles with a detail-oriented focus.
• Solid technical understanding of the Incident Response process and ability to speak with other business units from a technical perspective for the life cycle of an incident.
• Familiarity with major threat actor groups and TTPs.
• Knowledge of common enterprise-grade endpoint and network defense tools
• Knowledge of major cloud technologies (e.g. AWS, Azure, GCP)
• Ability to coach and lead team members of varying skill levels.

Nice to have:

• Experience working in a large Fortune 50 environment.
• Experience working in a globally disbursed/follow the sun model.

• Relevant industry certifications (e.g. CISSP, GCIH, GCFA, GCIA)

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a co