Senior People Operations Business Partner

Note to Candidates:

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This is a hybrid role based in NYC (three days per week at our office, 2x per month at our Fulfillment Center in Fairfield, NJ) and will report directly to the Director, Talent Development.

Who We Are:

Crafty elevates workplace food and beverage programs with enhanced services managed in one innovative, centralized platform. Founded in 2015, our mission is to help companies craft better workplaces. From DraftKings to Robinhood to Zillow, we work with the world’s biggest brands to foster a culture of employee connectivity and productivity. Headquartered in Chicago, with offices in New York and the Bay Area, Crafty manages over 300+ international customer offices and serves over 300,000+ employees per month.

As a mission-driven company, we believe crafting better workplaces starts from within. We are hard-working, passionate and resourceful trailblazers who love what we do. With experts in technology, Food & Beverage operations, customer success, fulfillment and more, our people mean everything to us because it’s our people who create a culture that’s worth being part of. And of course, the snacks are the cherry on top!

The Role

The Senior People Operations Business Partner is responsible for the seamless administration and management of People Operations services for our distributed team. This role will support the Director, Talent Development to deliver consistent, Compliance, Coaching, Employee Relations, Engagement, and Company Culture support to our growing team of over 250 employees. A key responsibility will be coaching both managers and team members alike to enhance performance and leadership capabilities across the organization. This role will also help improve the efficiency, continuity, and effectiveness of the communications, data management, and HRIS utilization within the company, including implementing AI solutions internally to streamline processes and improve overall performance metrics.

Having a background in People Operations, Human Resources or People Management, as well as a passion for helping to develop medium-sized organizations makes this an exciting opportunity for anyone looking to grow in their career in People Operations.

Required Qualifications

• PEOPLE OPERATIONS (HUMAN RESOURCES) EXPERTISE:
• • Multiple years of experience working with exempt and nonexempt employee populations; understands and begins to apply legal requirements in day-to-day employee management to reduce legal risks.
  • Has either SHRM-CP or PHR (HRCI) certification
  • Shows command of company policies and procedures and provides clarification to team members.
  • Regular collaboration with POBP peer and your manager for guidance on policy application.
  • Manages documentation and coordination of employee relations cases including employment claims and investigations, working collaboratively with manager to develop appropriate responses and ensure timely resolution.
  • Serves as a knowledgeable point of contact for workplace matters and employee rights in the workplace.
• EMPLOYEE ADVOCATE:
• • Exhibits sound interpersonal judgment + decision-making skills, as well as the natural ability to effectively navigate internal and external customers and team members some of whom will require high levels of patience, tact, and diplomacy.
  • Shows strong problem solving skills + the instinct for understanding the needs of managers + team members
  • Consistently seeks out feedback from team members + stakeholders to inform decision making
• TOOLS + RESOURCES:
• • Develops a mindset of using data to inform People Ops decisions, including integrating data analysis into HR processes such as performance management and employee development to optimize outcomes and mitigate risks.
  • Strong understanding