Global Tier 3 (GT3) Engineer

<p><b>Job Description:</b></p><p>The Global Tier 3 (GT3) Engineer is responsible for evaluating and resolving customer's most complex issues which might involve working directly with the customer, vendor, and other support groups within AT&amp;T.  Engineer must be able to dynamically multitask on diverse issues and work in a fast-paced SLA driven environment providing last level support for AT&amp;T customers for all service lines across the globe.  Although this position is focused on the Tier 3 support component of GT3 work, engineer must be able lead technical project work and network architecture development.</p><p></p><p><b>Roles and Responsibilities:</b></p><p>GT3 Engineer will work tickets from various ticketing systems. Tickets come in from all Tier 2 organizations around the globe and relate to generally complex faults that could not be resolved at Tier 1 and Tier 2 levels. Tickets are assigned automatically according to severity and engineer profile. Tickets require in-depth technical knowledge, critical thinking, and a rigorous approach to problem determination. Engineer is responsible to own the ticket through to resolution.</p><p></p><p><b>This requires:</b></p><ul><li>Expert level problem diagnosis skills, examining network environments and applying knowledge and skills to determine root cause.</li><li>Direct customer contact to progress problems.</li><li>Engaging other Vendors &amp; AT&amp;T organizations.</li><li>Organizing and participating in conference bridges to resolve problems.</li><li>Driving vendors - notably TAC - to identify bugs and provide workarounds to live customer issues.</li><li>Creating and documenting Action Plans to drive problems to closure.</li><li>Capability and willingness to learn new technologies and ability to apply gain knowledge.</li></ul><p></p><p></p><p><b>Key Competencies and Skills:</b></p><ul><li>Detailed knowledge and significant working experience with at least one of the following areas:</li><li>Broadcom, Cisco and HPE Aruba (VeloCloud, Viptela and SilverPeak) SD-WAN</li><li>AT&amp;T FlexWare</li><li>Routing protocols: BGP, OSPF</li><li>QoS, IPSEC/VPN, MPLS, Voice/IPT, WAN acceleration, Load balancing, FW</li><li>Ability to analyze packets captures and protocol traces.</li><li>Cisco and Juniper configuration and troubleshooting in enterprise &amp; Cloud LAN/WAN/Datacenter environment.</li></ul><p></p><p><b><span>Working hours:</span></b><span> EMEA </span></p><p><b>Location</b>: Brno, CZ</p><p><b>Compensation:</b></p><p>Salary starting from <b>91,000 CZK</b> gross monthly.</p><p>The actual offered salary may be considerably higher based on your skills, knowledge and experience.</p><p></p><p><b>AT&amp;T Benefits</b></p><ul><li>Annual bonus &amp; Annual increase.</li><li>Meal benefit (180CZK electronic meal voucher /100 CZK meal lump).</li><li>Group Risk Life Insurance</li><li>Premium Medical Services (available also for family members for a reduced price).</li><li>Wellness &amp; Leisure time contribution (Benefit Plus).</li><li>MultiSport Card from your leisure points.</li><li>Sickness Compensation Plan</li><li>Pension Plan contribution</li><li>Vacation 25 days</li><li>Service Anniversary Scheme (Extra days off and Non-monetary bonus)</li><li>Family Friendly Benefits</li><li>Volunteering Day</li><li>Employee Assistance Program: Free psychological, legal and financial counseling.</li><li>International Employee Referral Program Various discounts</li></ul><p></p><p></p><p><b>Weekly Hours:</b></p>40<p></p><p><b>Time Type:</b></p>Regular<p></p><p><b>Location:</b></p>Brno, Jihomoravsky kraj, Czech Republic<p></p><p>It is the policy of AT&amp;T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&amp;T will provide reasonable accommodations for qualified individuals with disabilities.</p>