Systems Administrator, Product & Technology Operations - Hybrid

About Boomi and What Makes Us Special

Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com  or visit our Boomi Careers page to learn more.

How You’ll Make an Impact

As an Atlassian systems administrator, you’ll keep our Product and Technology teams running smoothly. You’ll maintain the products and troubleshoot issues. We’ll also rely on you to work on projects, either for migrations or to build new solutions and workflows. This job involves intensive collaboration with the P&T Operations team and the software development teams that we support.

What You’ll Do

• Own configuration, maintenance, administration, and support of Atlassian products.
• Serve as an advocate and Subject Matter Expert for Atlassian within P&T.
• Gather requirements, propose solutions, prepare status reports, and develop roadmap presentations.
• Design, architect, deploy, integrate, improve, troubleshoot and support scalable development, test, and production environments running various Atlassian components.
• System Administrator Responsibilities
• User Management: Creating, updating, and managing user accounts and permissions.
• Jira Project Configuration: Setting up and configuring projects, issue types, workflows, and custom fields.
• System Maintenance: Monitoring system performance, managing upgrades, and implementing patches.
• Workflow Management: Designing and optimizing workflows to support project management best practices.
• Customization: Implementing customizations to meet the needs of various teams, including dashboards, filters, and reports.
• Integration: Coordinating Jira integrations with other tools and applications (e.g., Confluence, Bitbucket).
• Technical Support: Providing support to users, troubleshooting issues, and resolving queries related to Atlassian products’ usage.
• Documentation: Maintaining documentation of configurations, processes, and best practices.
• Atlassian/Jira Developer Responsibilities
• API Integration: Developing and integrating third-party applications using Jira APIs.
• Automation: Implementing automation scripts to improve efficiency and streamline processes.
• Custom Reports: Building custom reports and dashboards to provide insights into project metrics.
• Code Reviews: Reviewing and maintaining existing code, ensuring quality and compliance with best practices.
• Collaboration: Working with cross-functional teams to gather requirements and provide technical solutions.
• Testing: Conducting unit tests, regression tests, and participating in user acceptance testing of new features.
• Performance Optimization: Analyzing and optimizing performance issues related to custom development or Jira instances.

​The Experience You Bring

• 5-8 years of experience in configuration, administration, and maintenance of Jira Software, Jira Product Discovery (JPD), OpsGenie, Confluence, Jira Service Management (JSM), and Bitbucket in a technology or high-growth SaaS product development company.
• Experience customizing Jira projects with various schemes, complex workflows, screen schemes, permission schemes, and notification schemes.
• Strong Jira Query Language (JQL) knowledge and experience customizing workflows, setting up dashboards, and generating reports.
• Strong JavaScript and SQL knowledge.
• Ability to write scripts to automate and customize Jira, including scheduling and resource loading.
• Excellent problem-solving skills, with an ability to recognize opportunities and develop ways of addressing them.
• Strong communication skills a