Senior Director, Account Management

Job Type Full-time Description

From intake to outcomes, CareMetx is dedicated to delivering industry-leading patient access solutions and support services that help patients quickly start and stay on specialty therapy treatments. We provide scalable, efficient digital hub services for pharmaceutical companies and healthcare providers, streamlining workflows with seamless integration for patient enrollment, consent, and prior authorization. Our best-in-class patient support services enhance every step of care, connecting patients, providers, and brands to drive better outcomes and accelerate time-to-therapy.

Job Title: Senior Director, Account Management

Reports to: Chief Customer Officer

POSITION SUMMARY:

The Senior Director of Account Management will play a critical role in the Customer Success department. Specifically, the Sr. Director, Account Management will motivate, inspire, and create new opportunities for expansion within their assigned book of business across the US. This hands-on, “roll-up-your-sleeves” position requires a high-energy, well-rounded operational and tech savvy leader who can contribute to scaling a Customer Success team while effectively deepening relationships and pursuing new opportunities within assigned customers.  

PRIMARY DUTIES AND RESPONSIBILITIES:

• Excellent communicator — can motivate, support and lead staff; Excellent interpersonal, public presentation, written and communication skills.
• Can manage multi-million-dollar, relatively complex pharmaceutical customers.
• Specific understanding of pharmaceutical commercialization departments focused on Patient Services, Brand Marketing and Market Access.
• Client Relationship Development within the commercial departments of biopharma
• Fluent in agile development process and product lifecycle management
• Understand competitive market conditions and forecast trends.
• Research and understand client needs, product offerings, competitive threats and most significant issues and challenges.
• Understand how to position a platform model to biopharma customers.
• Negotiate Statements of Work and Contract Renewals
• Deliver presentations to key stakeholders.
• Rigorous follow-up with key stakeholders to determine status of business and communicate status updates internally
• Identify revenue opportunities within the framework of the organization-wide strategy.
• Acts as a resource and mentor to other members of the Customer Success team.
• Leads or plays key contributor role in focused Customer Success and cross-functional initiatives
• Travel required for client visits, industry conferences and product training.
• Maintain regular and reliable attendance, including being present, on time, and prepared for work as scheduled.
• Performs other related duties as assigned.

Education and Experience:

• BS/BA in business, healthcare, computer science or equivalent
• Knowledge and experience in sales of healthcare enterprise software, patient services, brand agency or other related areas.
• Documented track record of managing complex technology and service programs.
• Documented record of meeting and exceeding multi-million-dollar execution/success targets.
• 10-15 years of experience in sales/account management of healthcare enterprise software
• College degree required; Master’s degree preferred or equivalent work experience.

Minimum Skills and requirements

• 10-15 years’ experience in a Specialty Pharmacy, Pharmaceutical or HUB Services
•  Ability to communicate effectively through verbal, written and presentation skills.
• Must have demonstrated leadership and organization skills.
• Ability to drive strategic partnerships by relating to client needs and producing creative and innovative solutions.
• Must be able to work as an effective leader and collaborative team member.
• Must have knowledge of current best practices in all aspects of strategic corporate and integrated operations.

Physical Requirements:

• Ability to remain seated in a stationary position for prolonged periods.
• No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., picking up and computer / laptops) may be required.
• Good manual dexterity required to use common office equipment (e.g., computers, laptop, and mobile devices)
• Overnight business travel required.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable ind