Senior Operations Program Manager, CSS

Working at Atlassian
Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
Your future teamAtlassian is looking for an experienced Senior Operations Program Manager to boost effectiveness within our leadership teams and to drive substantial business outcomes within Atlassian.In this high-impact role, you will operate in a very fast-moving environment, juggling a variety of diverse responsibilities - operational, logistical, and strategic. You will be a trusted advisor and report directly to one of the four most senior operational leaders in Atlassian's Customer Support Services (CSS) department. You will own operating rituals/ cadences, aiming to improve quality and effectiveness. You will guide complex projects, develop internal communications, and build new processes from scratch. You will be a go-to teammate – always one step ahead, anticipating needs.As the ideal Senior Operations Program Manager, you are a passionate problem solver. You have strong interpersonal skills, and excel at developing trusted partnerships with senior leaders and teams. You're renowned for delivering high quality work done. You're highly curious, driven, and bring a positive-outlook to your work. You are a thoughtful teammate, and an excellent collaborator.Are you ready to amplify an amazing leadership team and organization? We need you!

What you'll do

• Drive efforts to increase effectiveness of our operational leadership teams (e.g. diagnosing team pain points and executing changes to address, creating scalable processes, strengthening decision-making, anticipating needs, improving access to information).
• Establish and drive operational cadences and calendars (e.g. running weekly leadership meetings, quarterly health monitors, retrospectives, multi-day leadership meetings) and continuously seek new ways to make processes run smoother.
• Run complex projects ranging from highly strategic to operational. In some situations, you may be asked to drive the work from ideation through completion; in other situations, you may be asked to advise/ coach others to execute.
• Support multiple budget and administrative responsibilities (e.g. identifying and bringing on new vendors, building team appreciation plans, validating approved headcount details).
• Run monthly/ quarterly business reviews, continuously seeking ways to improve content curation (e.g. coaching leaders on the quality of content, proposing new ways to present information).
• Curate internal communications (e.g. blogs, town halls, presentations) to foster connections and cascade key information across our global team.
• Keep a pulse on in-flight and upcoming projects and programs that may have an impact on this area of the business, proactively providing insights to leaders and teams who need to be made aware.
• Help to develop business and operational strategies by leading brainstorming sessions, asking thoughtful questions, and helping to craft the plan.
• Be asked to travel to one of our Atlassian offices occasionally, but no more than once each quarter.

Your background

• You excel at creating trusted partnerships with senior leaders. You are known for your proactive communication, considered decision making, and thoughtful escalations. You are experienced in handling sensitive information with professionalism and caution.
• You are a self-starter, with a high degree of motivation to go above and beyond the task at hand. You learn quickly to be impactful in new areas and to keep pace with rapid growth and evolution.
• You thrive in ambiguity, are a champion of change, and are highly adaptable. You can take a nebulous assignment and deliver value quickly, swiftly turning information and questions into action.
• You are highly driven to deliver outcomes. You own the success, failures, and lessons of the work you lead; you inspire and influence cross-functional teams with confidence. You value high-quality work with strong attention to detail and have a track record of delivering both.
• You have excellent interpersonal and communication skills. As an individual contributor, you will rely on lots of other people to help define and execute plans. Others seek your mentorship on communicating and engaging with stakeholders.
• You are well-versed in creating cohesion among teams and departments, connecting dots across the organization for improved alignment and engagement. You have an infectious need to help those around you! You're a mentor, multiplier, and awesome teammate. You engender a collaborative envi