Patient Services Training Specialist

Additional Comp Info

Salary based on experience.

Overview

Planned Parenthood of Orange and San Bernardino Counties has a full-time opportunity for a Patient Services Training Specialist in Anaheim, CA.

 

The Training Specialist will assume a collaborative role in the design, development, and implementation of Patient Services training programs and work closely in collaboration with the Training Team to create and maintain effective learning solutions designed to improve individual and organizational performance, quality standards, and incorporate interactive materials for a variety of delivery systems. The Training Specialist will facilitate in-person and online training programs, including new hire and location-specific training, on an as-needed basis. The Training Specialist will design and develop instructional materials for health center staff. The Training Specialist will assist the Training department team coordinate future training and projects.

 

At PPOSBC, we understand the importance of a well-rounded benefits program and are dedicated to providing you with unique benefits that meet the needs of you and your family. We are proud to offer a range of plans that help protect you in the case of illness or injury including:

• A competitive benefits package including medical, dental, and vision coverage for you and eligible dependents, life insurance, and long term disability. 
• Benefits coverage starts after one full month of employment!
• Generous vacation, sick, and holiday benefits!
• Generous 401(k) matching contributions and more!
• To view our detailed benefits guide, please visit our career site at www.pposbccareers.org

 

Qualifications

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Minimum Education:

• Bachelor’s degree or an equivalent combination of training and work experience.

 

Minimum Work Experience:

• A minimum of 3 - 5 years of healthcare training experience preferred
• A minimum of 1+ year experience implementing and delivering training programs and managing multiple projects preferred.
• Experience with electronic medical record systems required.
• Experience with Microsoft Office programs required.
• Experience with any of the following webinar platforms (WebEx, Adobe Connect) a plus.

 

Language Requirements/Preference:

• English required.

 

Other Requirements:

• Experience delivering instruction using an interactive approach and/or multi-media technology.
• Hands-on experience with administrative skills in a healthcare environment.
• Ability to communicate effectively to multiple audiences, including excellent presentation, training, and facilitation skills.
• A flexible, energetic, positive team player with a commitment to providing high-quality instruction.
• Commitment to program excellence.
• Have the ability to teach computer skills as they relate to a variety of workplace settings, including health centers and staff in other departments.
• Demonstrates keen attention to detail and produces high-quality work products.
• Professional appearance and demeanor at all times.
• Ability to recognize performance improvement opportunities and gaps and clearly identify and articulate options and tools available to help drive desired behavior.
• Knowledge of learning evaluation models to measure the performance and effectiveness of learning interventions.
• Collaborate in developing the train-the-trainer programs as needed.
• Ability to be a part of the implementation and facilitation of on-site pilots, roll-outs, observations, and hands-on training for employees in both Orange and San Bernardino counties.
• Continuous improvement with emphasis on collecting and using data.
• Has experience scheduling appointments and referring patients for follow-up medical services, including abortion services.
• Able to work flexible hours, and may include occasional weekends.
• This position requires travel to other sites and locations; if using a personal vehicle to meet this requirement, a valid CA driver’s license and current auto insurance in compliance with the minimum requirements of CA vehicle code are required.

 

Agency Standard Requirements: