SAP iXp Intern - Customer Engagement Advisory [Newtown Square, PA]

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

 

What You’ll Build

 

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. This is more than an internship; it’s the foundation for a career built on connection, creativity, and impact.

 

Position title: SAP iXp Intern - Customer Engagement Advisory

 

Location: Newtown Square, PA

 

• Manage and review incoming CEA requests in a timely manner, ensuring excellent levels of service by gathering and providing the information needed for the CEA to take appropriate next actions
• Filter requests for critical situations that require immediate action
• Schedule and participate in engagement support sessions with the assigned architects to better learn our customers’ business goals and to also better understand our internal customer success practices
• Generate the meeting minutes for Engagement Sessions, ensuring correct assignment of action items
• Maintain data and reporting systems and monitor progress of action plans for continuous engagement and customer/team involvement
• Actively contribute in the collection and management of metrics required by the CEA leadership

 

What You’ll Bring

 

We’re looking for someone who takes initiatives, perseveres, and stays curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

 

• Current or graduated student, bachelor’s degree, in Information Technology and/or Business
• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access)
• Strong writing and listening skills
• Strong communication skills
• Excellent attention to detail
• Knowledge in or ability to learn ERP, CRM and other SAP systems
• Willing to learn and self-driven individual
• Work well with deadlines and have ability to multi-task
• Proven ability to maintain confidentiality
• Fluent English is mandatory
• Fluent Spanish is a plus

 

Where You Belong

 

Be part of SAP Next Gen, a global community for students, universities, schools and educational partners, who are passionate about innovation and technology.

 

1. Culture of Collaboration: Partner with experienced SAP colleagues and expert mentors who will support your growth. Grow professionally through personalized mentoring, coaching, and career development support.
2. Project-driven Experience: Kickstart your career with hands-on learning experience, making an impact from day one by contributing to meaningful projects that help the world run better.  You’ll have endless learning resources at your fingertips and gain future-ready skills from a variety of virtual, in-person, and hybrid learning sessions, cultivated just for you, and aligned with our learning approach.
3. Gain Visibility: Build relationships with leaders and peers across teams and functions. Showcase your ideas, skills, and creativity in a global, fast-paced environment. Open doors for future career opportunities within SAP and beyond.

 

The Customer Engagement Advisory (CEA) Team delivers advisory to customers directly or through their related front roles to drive foundational technical adoption of our solutions. Our ultimate objective is to continuously improve customer satisfaction, foster their success in the cloud, and help them become intelligent enterprises.

 

We provide end-to-end advisory​​​​​​ to establish a stable foundation for our top 3000 customers, prioritizing our focus on Premium Engagements. We connect and build the bridge bringing our customers and their front roles together with other relevant units within SAP, advising them to close gaps in knowledge, ac