Director, Vendor Relationship

Company Description

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway. 

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.  

Check out the McDonald’s  Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy. 

Job Description

As the Director, Vendor Management Office within the Global Technology Strategy & Planning Organization at McDonald’s, you will play a vital role in driving vendor management discipline and ensuring crucial performance and business results for the company's vendor portfolio. You will be responsible for establishing and managing the downstream components of performance contracts, including critical metrics, SLAs, credits & earnbacks, and path-to-green plans. Must work with stakeholders to develop and maintain the baseline of work with vendors, developing vendor strategies, demand management analysis, estimating the volume of work, tracking vendor performance, and identifying efficiency and innovation initiatives.

The ideal candidate should have a deep understanding of technology market landscapes, specifically international geographies, vendor relationships, managed services agreements, and contracts. Additionally, you should possess strong communication skills, be a problem solver, and be able to develop close working relationships with technology leaders and other functions.

Key Responsibilities:

• Manage a group of 5-7 vendor managers responsible for coverage of the international markets
• Develop vendor strategy, in collaboration with technology leaders with sizable footprint
• Develop, in line collaboration with Strategy, Planning, and TCO leader, estimate for volume of work with the vendor
• Track vendor operational performance, identify performance gaps and penalties
• Identify and outline efficiency and innovation initiatives that the vendor can realize
• Track realization of efficiency and innovation initiatives led by vendor
• Hold internal reviews with engineering leads to review vendor performance and collect feedback for vendor
• Hold monthly business reviews in collaboration with Sourcing and engineering leaders, to review vendor performance and provide feedback

Benefits eligible: Yes
Bonus eligible: Yes
Long term incentive eligible: Yes
The expected salary range for this role is $168350/- - 218860/- per year 
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Qualifications

• Minimum of 10-15 years of vendor governance or related experience
• Experience leading teams of 5 or more consistently
• Change management expertise, including experience leading organizational change efforts and promoting the adoption of new processes and solutions.
• Commitment to fostering a culture of diversity, equity, and inclusion, with a focus on promoting a positive and inclusive work environment for all team members.
• Experience working in heavily matrixed organization
• Deep understanding of technology market landscapes in general and managed services vendor landscape in particular
• Experience handling managed services vendor relationships
• Deep understanding of managed services vendor agreements and contracts

Additional Information

Benefits eligible: This position offers health and welfare benefits, a 40