Technical Global Support (Adabas & Natural)

<p>Software AG simplifies the connected world. Founded in 1969 it helps deliver the experiences that employees, partners and customers now expect. Its technology creates the digital backbone that integrates applications, devices, data and clouds; empowers streamlined processes; and connects “things” like sensors, devices and machines. It helps 10,000+ organizations to become a truly connected enterprise and make smarter decisions, faster.</p><p></p><p>Our story goes beyond technology.  We put people first – employees, customers, and partners.  We build strong teams and cultivate relationships that last.  We provide incomparable products, solutions, services, and technical excellence for our customers.  We are a team of over 5,000 colleagues across 70+ countries who value inclusion, integrity, and innovation.  Our size means everyone has an impact and every voice is valued.  We are big enough to compete and small enough to care. </p><p></p><p>Be you, join us</p><p>Global Support provides fast, agile, reactive and proactive technical support for our customers, most of whom use Software AG technology in mission-critical business implementations. The division provides support to a variety of large multinational companies via our interconnected global network of experienced engineers, with a primary goal of maximizing customer satisfaction.<br/><br/>As part of the Global Support team, our Consultants are the primary interface to Software AG's customers with technical issues, and they work closely with R&amp;D and other colleagues to ensure customer success. We are currently looking for candidates for a position in the Adabas &amp; Natural product line.</p><p></p><p>Essential functions</p><ul><li><p>Provide professional, courteous and prompt technical support to customers and internal staff to ensure the highest levels of customer satisfaction.</p></li><li><p>Research technical issues, using problem-analysis techniques, knowledge base research, problem simulation, cross-functional collaboration, and other skills.</p></li><li><p>Demonstrate initiative and aptitude in acquiring and improving product skills on SAG products and platforms, as well as supporting technologies. Develop experience by installing, testing and using software products, and attending formal and informal classes.</p></li><li><p>Help improve our customer self-service knowledge-base by creating and publishing technical articles.</p></li><li><p>Set up specialized technical environments to reproduce problems as needed.</p></li></ul><p></p><p>Minimum requirements</p><ul><li><p>Bachelor’s or a higher degree in Computer Science or a related field.</p></li><li><p>You are a problem solver, and welcome the challenge of finding solutions for complex issues.</p></li><li><p>Knowledge of z/OS. Additionally, UNIX/Linux operating systems could be a plus.</p></li><li><p>Knowledge of one or more programming languages, e.g. Natural, JAVA, C++, Cobol, etc.</p></li><li><p>Knowledge of one or more DBMS, e.g. Oracle, MS SQL Server, Adabas, etc.</p></li><li><p>Knowledge of Software AG products: Adabas, Natural, EntireX, etc.</p></li><li><p>Proven diagnostic and debugging skills.</p></li><li><p>Excellent interpersonal and written communication skills.</p></li><li><p>Ability to balance multiple priorities, and recognize potential impacts.</p></li><li><p>You are a team player who enjoys working in a stimulating, international environment that offers many opportunities to strengthen your technical skills through a generous training program.</p></li><li><p>You are adept in collaborating with multi-cultural colleagues and customers, and demonstrate “customer first” commitment in your work.</p></li><li><p>Proficiency in English and Spanish.</p></li></ul><p></p><p>Do not miss the opportunity to… </p><ul><li><p>Become part of a smart and ambitious team that will help you thrive.</p></li><li><p>Experience the rise of a successful and fast-growing company.</p></li><li><p>Join a dynamic environment with a lot to learn and do.</p></li><li><p>Work in and with international teams that are focused on delivering excellent value to our customers. </p></li><li><p>Work on an innovative big data analytics product. </p></li></ul><p></p><p>At Software AG we are committed to providing an environment of mutual respect and fairness where equal employment opportunities are available to all applicants and employees without regard to race, colour, religion, gender, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, and any other characteristic protected by applicable law.</p><p>We believe that diversity, equity, and inclusion is critical to our success as a global company, and we seek to recruit, compensate, develop, promote, and retain the most talented people from a diverse candidate pool.</p><p></p><p>Your contact:</p><p>Andrada Lazarescu, Talent Acquisition Partner</p><p>#LI-AL1</p><p>#LI-Hybrid</p>