Housekeeping Turndown Attendant (1 PM part-time)

Job Summary:
The Turndown Attendant is responsible for preparing guest rooms in the evening to create a welcoming and comfortable environment. Key duties include turning down beds, replenishing amenities, tidying rooms, adding special touches like chocolates or mints, and ensuring guest requests are fulfilled. The role also involves delivering items, maintaining cleanliness standards, and providing exceptional customer service by responding promptly and courteously to guest inquiries and concerns.


Duties and Responsibilities:
• Room Preparation: Turn down beds, adjust lighting for a relaxed ambiance, and close curtains or blinds for privacy and comfort.
• Amenity Replenishment: Restock towels, toiletries, glasses, and other items, ensuring they are neatly arranged and attractively presented.
• Tidying Up: Perform light cleaning tasks such as dusting, wiping surfaces, vacuuming or sweeping floors, and removing used items.
• Special Touches: Enhance the guest experience with thoughtful additions like chocolates, mints, decorative accents, or personalized notes, while accommodating guest preferences and requests.
• Communication: Coordinate with hotel staff to meet guest needs efficiently, and report maintenance issues or concerns to the appropriate department.
• Attention to Detail: Ensure rooms meet cleanliness and presentation standards, checking for any issues and reporting them for prompt resolution.
• Customer Service: Greet guests warmly, address questions or concerns, and exceed expectations through attentive, professional service.
• Guest Requests: Respond to guest requests for amenities or services quickly and courteously, and escalate concerns or needs to management as needed.
• Safety & Security: Follow all safety protocols and sanitation procedures. Use cleaning supplies and equipment safely and in accordance with OSHA and MSDS guidelines.
• Company with Policies & Professionalism: Adhere to all policies including service standards, safety, time & attendance, grooming & uniform standards, and conduct. Represent MacArthur Place’s luxury brand with professionalism, respect, and teamwork.
• Team Collaboration: Work cooperatively with the housekeeping team and hotel staff, assist during busy periods, and share relevant information to ensure smooth operations and guest satisfaction.
• Perform other duties as assigned.


Qualifications/Requirements:
Experience in housekeeping or hospitality is preferred but not required. Must have attention to detail, strong communication and interpersonal skills, reliability, and professionalism working with others and serving our guests. Able to stand, walk, lift, push, pull, and perform physical tasks for extended periods. Must be available for flexible schedules, including evenings, weekends, and holidays. Completion of relevant training is a plus.


Work Environment:
Work involves exposure to varied indoor and outdoor conditions. Fast-paced, guest-focused hotel environment with a collaborative team culture.


Perks: Enjoy provided staff meals and uniforms, paid training, and growth opportunities within the hotel or hospitality group. Take advantage of employee discounts on stays, dining, spa services, and more—all in a team-oriented environment that values your contributions, creativity, and passion for hospitality.


Summary:
As a Turndown Attendant, your role is to ensure guests feel welcomed, comfortable, and valued through thoughtful service, professionalism, and meticulous attention to detail.

Perform other duties as assigned by members of management and supervisors.

About MacArthur Place: Originally a historic estate, MacArthur Place has evolved into Sonoma’s premier luxury resort, featuring 69 elegantly designed rooms, farm-to-table dining, curated wine tastings, a tranquil spa, an outdoor heated pool, and a state-of-the-art fitness center. Our dedicated team is passionate about delivering unforgettable guest experiences while fostering a culture of excellence, diversity, and inclusivity.

Join Our Team!
Are you passionate about hospitality and proud to deliver exceptional service? Bring your talents to our team and help create memorable experiences in a welcoming, professional, and team-driven environment—where your care and dedication leave a lasting impression. To apply, click above.


Foley Entertainment Group, LLC. is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to HR@vegasgoldenknights.com to let us know the nature of your request. This employer participates in E-Verify EOE/AA/Disabled/Vets Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner