AV/IT Help Desk Assistant - Weitzman Computing

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

AV/IT Help Desk Assistant - Weitzman Computing

Job Profile Title

Technician, Audio Visual B

Job Description Summary

The AV/IT Help Desk Assistant will work closely with our AV/Student Services Manager to provide AV set-up and support for evening lectures and events hosted by Weitzman as needed. During daytime hours this position will work with the IT Help Desk to provide faculty, staff, and students support and printing support. This position would offer services such as equipment loans, AV support, and first tier IT support (e.g. WiFi support, basic troubleshooting, accessing Weitzman Computing resources).

Job Description

Job Responsibilities

• Assist the AV/Student Services Manager in daily AV support and requests: supporting the AV environment in spaces such as studios, classrooms, and presentation locations. Reserve and check out equipment, and support evening lectures and events as assigned.
• Provide support for Weitzman School evening lectures and events as assigned, setting up AV devices for presentations, support hybrid presentations when scheduled.
• Support daily operations within the IT Help Desk by providing first tier tech support to students and support for the printing environment.
• Perform office administrative duties such as asset management and organize support calls and tickets.
• Perform additional duties as assigned.

Qualifications

Required

• High School Grad/GE Degree, Other, and 3 to 5 years of experience or equivalent combination of education and experience is required.

Preferred

• Experience with basic IT/technology support Experience with hybrid/web conferencing, including Zoom and Teams.
• Experience with operating basic AV equipment such as projectors, laptops, webcams, conferencing speakers.
• Record of strong customer servi