E-Commerce Sales Operations Manager

Company Description

Cricut® makes smart cutting machines that work with an easy-to-use app, an ever-growing collection of materials, and crafting essentials to help you design and personalize almost anything — custom cards, unique apparel, everyday items, and so much more.

Overview

We believe everyone is born creative. We’re a diverse tapestry of thinkers, dreamers, givers, DIYers, handi-workers, artisans, and forever and always architects of things.

At Cricut, we place the power of handmade into the hands of all. We give you beautiful, easy-to-master tools so you can make something unique, remarkable, perfect. We surround you with ideas, community, inspiration, and encouragement to take your creativity further than you ever imagined. And as a community, we celebrate the exhilarating act of making every single day.

So, make that handcrafted card that feels like a hug. Design a shirt for fun, for family, or for a full-blown business. Craft with a passion or for a purpose. Make something big and bold, itsy-bitsy, amazingly ambitious, or just plain silly. Whatever you make, just make your heart out. Because here’s the remarkable truth: When we all make together, we make all things possible.

Let’s make.

Job Description

Support Amazon and Authorized marketplace resellers merchandising categories & retailers by maintaining inventory levels appropriate & timely to meet sales objectives. Maximize profitability by meeting inventory turn goals as well as managing the exit of discontinued product. Successful management of orders and flow of goods that align to customer specific requirements. Provide reporting on inventory issues and detailed resolution. Efficiently communicate with Sales and Operations to ensure performance and achieve problem resolution. 

Responsibilities 

1. Communicate with Sales, Merchandising & Operations Team to support the accurate and timely ordering and transfer of goods to DC’s and .com.  

2. Work with Order Management and EDI team to ensure accurate and on time processing of purchase orders. 

 3. Analysis – Work closely with sales team to ensure support of promotional activities  

4. Communication – Communicate and partner with demand planners, wholesale management, sales, merchandising and necessary operations team, and product teams for all inventory related issues. 

5. Order Management – Working with Cricut order processing team, ensure that customer purchase orders are executed as per the customer supply chain requirements. Manage and minimize supply chain related customer chargebacks.  

6. Inventory Management – Working with Sales Director, Sales Support team and Inventory Management team to review analysis of inventory levels.  

6. Buying team integration – Actively works with all buying team members to create a positive and pro-active working environment.  

7.Manage disputes and charge backs on Amazon Vendor Central, collaborating with Cricut Finance  

Merchandising  

Works closely with sales, sales support and inventory management teams to ensure inventory levels both support financial objectives and meet in stock goals.  

Develop and implement necessary unique replenishment tactics on trend or highly seasonal categories / items. 

Analysis  

Partner with Demand Planners, Sales, and planning teams to review inventory for upcoming events. 

Monitor and evaluate weekly sells-in and sales out trends and make recommendations 

Create/Manage sell-through forecasts by product line for Quarter +2 for Amazon 1P and authorized 3p. 

Provide data to planning team to monitor future inventory receipts vs. financial plan.  

Review data with sales/channel teams on key items to ensure inventory support of sales during peak season and promo opportunities.  

Documentation  

Provide weekly update on status of key inventory issues.  

Provide updates on key inventory metrics vs. goals.  

Communication  

Build and maintain a positive working relationship with sales and ops and all cross functional teams. 

Manage vendor performance through appropriate communication involving sales / merchant teams and all inventory managers as necessary 

Performance Measures  

Support the Sales Goals / Budget Support gross margin / contribution margin objectives  

Reduce overstock and increase inventory productivity 

Ensure inventory levels are in support of achieving financial objectives 

Metrics utilized:  

Fill rate  

In-stocks  

Inventory turns; stock to sales ratios  

Meeting forecasted financial results for approved projects  

Chargeback and disputes as a % of Sales  

Ontime PO accuracy 

Qualifications

• Bachelor’s Degree in Business, Finance or other rela