Senior Operations Specialist - USD & Foreign Exchange Payments

About this role:

Wells Fargo is seeking a Senior Operations Specialist within Payment Operations - wires operations team. This team is responsible for processing wire transfers that stop in exceptions and require a repair, handle various payments exceptions and escalations specific to the wire transfer product. The US based wires team has multiple shifts starting at 6AM EST - 8PM EST covering both the Federal Reserve (Fedwire) and Clearing House Interbank Payment System (CHIPS) hours of operation.

The role will be primarily responsible for handling various tasks related to Wire Processing (USD and Foreign Exchange). A Successful candidate will have thorough knowledge on Nostro/Vostro, Foreign Exchange, SWIFT.  Additional responsibilities include in-depth knowledge of the wires processing, the ability to recognize and mitigate risks in the wires business, escalate the issues that may arise as part of the end of day process, and the ability to work horizontally across the organization. Works closely with other EWS teams, such as the Payments Command Center team, Production Support, Customer Support Team, EWS Risk team, and others.

In this role, you will:

• Process broad based technical and business knowledge to anticipate emerging issues.
• Recommend subsequent strategies and business directions.
• Manage or participate on large cross group projects.
• Make decisions on matters with some financial impact and risk.
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals.

Required Qualifications:

• 4+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

• Thorough knowledge on Nostro/Vostro, Foreign Exchange, SWIFT
• ISO 20022 message standards
• They must be analytical with strong verbal and written communication skills.
• Ability to work across multiple regions.
• Must have advance Excel skills .
• Confident and the ability to work under pressure and deliver on strict deadlines.

Job Expectations:

• Currently working a Hybrid Schedule, subject to change following the Wells Fargo Corporate policy.
• Ability to support End of Day (EOD) task on a rotation basis. The US based wires team has multiple shifts starting at 8AM EST - 8PM EST covering both the Federal Reserve (Fedwire) and Clearing House Interbank Payment System (CHIPS) hours of operation.
• Ability to work additional hours as needed to support wire processing for Fedwire Extensions.
• Ability to work additional hours as needed including weekends to support Operational Readiness Testing.

Posting Location:

• 1525 W WT Harris Blvd| Charlotte, NC 28262
• 2501 S Price Rd, Chandler, Arizona

Posting End Date: 

30 Jan 2025

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.