DEPT OF TRANSPORTATION

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MVD DIRECTORS OFFICE ADM
7330 N Shannon Road
Tucson, AZ 85741

Salary: $40,207.02 

Grade: 17

Closing Date: August 17th, 2026

MAX Support Level 2 positions are considered subject matter experts with specialized training and perform senior level customer service, responding to a high volume of complex inquiries from MVD Field Offices and MVD Indirect Units; responsible for providing highly technical and specialized instruction in the driver license and title and registration processes and procedures on complex cases; and carrying out tasks that require considerable judgment.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Research and advise on complex items involving customer records from various Internal MVD Business Units; identify issues and desired resolution with screen shots to support. Performing as senior level/lead; assure compliance and conformance to ARS and MVD directives, rules, regulations, policies and procedures. Return rejected or denied submissions for corrective action.

Research, gather, and assist with complex situations that requires MAX support team member to assist with complex issues of a vehicle or driver record, or assisting with AZ MVD Now setup. Review and assess new process to be documented. Answer complex issues for customer records from various MVD offices; problem solve and support customer associates.

Knowledge of:
* A.R.S. Title 13, 28, 41 and the Federal Motor Carrier Safety Administration's (FMCSA) Rules and Regulations.
* MVD policies and procedures.
* National Motor Vehicle Title Information System (NMVTIS), Electronic Lien & Title (ELT), Commercial Driver License Information System (CDLIS), Problem Driver Pointer System (PDPS), State Pointer Exchange System (SPEXS) policies and procedures and MVD organization.
* Applicable MVD software, databases, screens and codes
* Google Workspace.

Skill in:
* Research and investigative skills.
* Proficient verbal communication and computer skills.
* Reading records and resolving complex issues under stressful conditions with customer records or policy interpretation.

Ability to:
* Effectively communicate with internal and external customers on the policies and procedures that pertains to customer records.
* Understand and apply A.R.S. Titles 13, 28, 41 and Federal Motor Carrier Safety Administration's Rules and Regulations.
* Learn and interpret CDLIS, PDPS, ELT, NMVTIS, SPEXS, policies and procedures and MVD organization.

Experienced in research and investigative of analyzing Motor Vehicle Records (MVR) that pertain to A.R.S. Titles 13, 28, and 41.

Also FMCSA's Rules and Regulations. Certified completion of MVD 'Q' Series classes, Authorized Presence class, any other internal customer service and general knowledge classes presented by MVD.

This position requires driving or the use of a vehicle as an essential function of the job and the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a cur