Sr. Site Reliability Engineer

Location: Remote, United States 

Reports to: Lead Site Reliability Engineer

About AlphaSense: 

AlphaSense is a market intelligence platform used by the world's leading companies and financial institutions. Since 2011, our AI-based technology has helped professionals make smarter business decisions by delivering insights from an extensive universe of public and private content—including company filings, event transcripts, news, trade journals, and equity research. Our platform is trusted by over 3,500 enterprise customers, including a majority of the S&P 500. Headquartered in New York City, AlphaSense employs over 1,000 people across offices in the U.S., U.K., Finland, and India. For more information, please visit www.alpha-sense.com.

Check out our achievements: AlphaSense Overview Video

About the Team:

AlphaSense Product Development Organization is composed of great talent across Product, User Experience & Engineering – a team of creative technologists who drive the innovation, execution & delivery of our product every day.

At our core, we’re here as a partner to the broader business – which we do by identifying customer problems, understanding market needs, and devising ways to deliver world-class user experiences.

The Role:

We are seeking a passionate SRE to help create the next big thing in data analysis and search solutions. You will join our SRE team supporting our developers in taking care of the AlphaSense platform. The ideal candidate will be a highly skilled engineer with knowledge of code and automation. Will be working as part of the SRE team to champion and establish SRE culture in AlphaSense.

• Mission: Elevate our product’s reliability to the level of precision associated with Swiss watch brands, targeting 99.99% uptime. Additionally, enhance existing systems and processes for optimal performance.
• Collaboration: Engage closely with our engineering teams to comprehend their product requirements and contribute to the improvement of their software application build/test/deploy processes.
• Responsiveness: Participate in an on-call rotation, promptly addressing AlphaSense availability incidents, and offering support for application engineers during customer incidents.
• Documentation: Thoroughly document actions to transform findings into repeatable processes and, subsequently, into automation.
• Troubleshooting: Debug production issues across various services and stack levels.
• Performance Engineering: Spearhead efforts to enhance system performance by conducting performance testing and implementing resilient monitoring solutions for continuous tracking of system performance metrics. Assess and strategize for system scalability, proactively anticipating future resource demands.
• Release Engineering: Release Engineering Management: Oversee the end-to-end release process, coordinating the planning, execution, and deployment of software releases. Implement best practices for version control, branching strategies, and release automation to ensure efficient and reliable software delivery. Collaborate with cross-functional teams to streamline release workflows, conduct pre-release testing, and facilitate seamless deployment, contributing to the overall stability and success of the software release lifecycle.

Requirements:

Must-Have:

• Technical Proficiency: Strong experience in Kubernetes, Helm, Prometheus, Fluentd, Grafana, and other Cloud-Native solutions.
• System Proficiency:
  • Able to identify opportunities to improve system’s reliability such as utilization, scalability, efficiency and drive the implementation.
  • Your adeptness in operating systems, networks, or hardware empowers you to quickly diagnose complex issues and identify critical system bottlenecks.
  • Mastered the craft of automation for mitigating toil and expert in troubleshooting complex system issues impacting reliability.
  • Know how complex distributed systems fail and look for ways to protect the software and system.
  • Can navigate through full stack application and build proficiency on the right tools to dig deep into the system issues.
• System Design Proficiency:
  • You have strong experience in building effective processes for continuous improvements of Service Level Objectives (SLOs), mean time to identification (MTTI), mean time to resolution (MTTR), and mean time to failure (MTTF)
  • You can proactively identify issues with technical dependencies of proje