Planned Activity Coordination Team Lead

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

This is a role well suited to an ambitious professional, looking for the next step in their career. As a Team Lead, Planned Activity Coordination, you will be responsible for:

Leadership and Strategic Execution (30%)

• Drive performance through proactive monitoring, and analysis to ensure adherence to key operational metrics.

• Own the execution and coordination of strategic initiatives and organizational improvement projects.

• Lead daily stand-ups and ensure team alignment with broader organizational priorities and service standards.

• Act as the first level of escalation for internal team issues, customer scheduling escalations, missed/absent ETA handling, and PDFE cancellations.

• Maintain ownership of critical communications including Genesys inboxes, CRCBs, and message notifications.

• Partner closely with field leadership, the Regional Support Center, and other business units to strengthen collaboration and end-to-end service delivery.

Project and Process Management (40%)

• Oversee project timelines and deliverables tied to planned activities, including engineer offboarding, override handling, and parts/tool coordination.

• Utilize reporting tools and data insights to identify trends, resolve issues, and optimize scheduling and resource allocation.

• Ensure accuracy in reporting around pending closures, performed work, parts reconciliation, and previously scheduled maintenance.

Customer and Field Engagement (30%)

• Champion customer-first scheduling practices to proactively secure room availability and drive on-time performance.

• Support customer communications, field engineer coordination, and RSM meetings to ensure clear expectations and seamless execution.

• Serve as a key liaison during jeopardy handling and refusals, ensuring that customer impact is minimized and follow-up is thorough.

The Key Working Relationships for this position:

Contacts are with a diverse multi-national audience including all 13 Invivo/Invitro Business Lines, Business Areas, External Customers, Regional Support Center, Customer Care Center, Education Services, CSML, Finance, Services Marketing, Customer Administration, Business Process Engineering (Quality) and Regulatory Affairs.

Skills to have for the success of this role

• Bachelor’s degree or equivalent experience required

• Ability to project manage semi-complex to complex projects and determine the critical path to improve timely performance

• Ability to independently perform important areas of standard professional level work that typically requires processing and interpreting, more complex, less clearly defined issues.

• Knowledge of SAP a plus but not required

• Good PC skills (MS Office software like Word, PowerPoint, Excel and Outlook)

• Strong communication skills needed, both verbal and written

• Interest in growing leadership skills

• Experience in the healthcare or medical device industries preferred

Who we are: We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Siemens Healthineers businesses, please visit our company page