Senior Business Analyst (Hybrid in Madrid)

Company Description

About Us 

At Docplanner Group, we’re on a mission to help people live longer, healthier lives. As the world’s largest healthcare platform, each month, we connect 24 million patients with 280k doctors across 13 countries (through brands like ZnanyLekarz, Doctoralia, MioDottore, DoktorTakvimi, and jameda). Our marketplaces, SaaS and AI tools simplify daily tasks and help doctors, clinics and hospitals work more efficiently, so they can focus on what really matters: caring for their patients.
Learn more about our products here: pro.doctoralia.es

Why Join Us?

• 📊 Real impact – We help doctors help patients. Your work truly makes a difference.
• 📈 At scale, yet agile – 3,000+ employees, but still fast, flexible, and hands-on.
• ✨ Shape the future, sustain growth – Make a difference now *and* build for long-term success.

Job Description

We are currently looking for a data-driven and results-oriented Senior Business Analyst to join our Global Clinics team.

In this role, you will collaborate across teams in five different countries, playing a critical part in optimizing our strategies related to outbound leads quality, pricing, sales productivity, and active portfolio retention. Your analytical skills will be essential in enhancing our clinic engagement, sales effectiveness and other aspects of the business. This is a unique opportunity to work at the intersection of data and strategy, driving insight through analysis to align and execute in a scale-up environment. We seek an autonomous and proactive person capable of proposing solutions and new ideas without waiting for tasks to be assigned!

In this role, you will contribute by

• Independently lead data analytics efforts
• Analyze and identify patterns and trends within leads to support strategic decision-making
• Supporting the execution of key strategic projects to drive new sales and retention initiatives across our business line, working hand in hand with other global and local teams
• Perform data scraping to expand and maintain the quality of our outbound leads database. Define processes for continuous improvement and ensure data integrity
• Liaise with your stakeholders to present insights from your analyses and come up with actionable recommendations 
• Automate reporting mechanisms to improve efficiency and accuracy, creating new dashboards to secure better data sources, improve KPI tracking, and provide precise and up-to-date data for informed decision-making

How we define success for this role:

• Delivery of data analyses based on agreed scope - timely, with attention to detail, factoring in stakeholders’ inputs and business context
• Successful execution of projects/initiatives based on insights derived from data analysis 

Qualifications

• You have 3-6 years of professional experience
• You're fluent in English (any other languages - e.g. Spanish, Portuguese or Italian - is a plus!)
• Ideally, a Business, Data Science, Statistics, Math/Physics, Engineering,  or other quantitatively oriented educational background with solid business fundamentals 
• Technical expertise in working with large data sets
• Knowledge of Tableau/SuperSet / other BI tools - ability to edit/create dashboards
• Knowledge of SQL and experience in working with databases - e.g. from prior BI experience
• Desirable but not mandatory - knowledge of Python 
• Proven experience in scraping databases and maintaining/improving outbound leads database is a plus
• Prior experience working in SaaS and/or marketplace business model or in start-up/scale-up environment
• Proven experience working with multicultural teams, demonstrated communication skills and ability to navigate within a complex organisation
• Demonstrated experience in collaborating with go-to-market, operations, data engineering and product teams.
• Understanding of AI tools supporting integrations between platforms and data analysis - the world is changing rapidly and we care to stay tuned!

Additional Information

What to Expect from Our Hiring Process 

We like to keep things transparent and efficient! Here’s what the process usually looks like (though it might vary slightly depending on the role):

1️⃣ Intro Chat – A first call with our Talent Acquisition Partner to explore mutual fit around relevant skills, value alignment, and motivation. 

2️⃣ Hiring Manager Interview – A deeper dive into your experience and aspirations with your future manager, who you’ll be reporting to in this role. Take this chance to ask