Service Desk Agent

<h3>Company Description</h3><p>We are Netcompany-Intrasoft, a leading European IT Solutions and Services Group with strong international presence and expertise, offering innovative and added-value solutions of the highest quality to a wide range of international and national public and private organizations. More than 500 organizations in over 70 countries worldwide have chosen the company's services and solutions to fulfill their business needs.</p><p>For more information regarding our company, current projects, and openings around Europe, please consult our website: <a href="http://www.netcompany-intrasoft.com">www.netcompany-intrasoft.com</a>.</p><h3>Job Description</h3><p>We are currently looking for a <strong>Service Desk Agent</strong> for our offices in <strong>Brussels</strong>.</p><p><strong>Your main duties will be:</strong></p><ul><li>User guidance and support regarding the use of information systems or ICT tools</li><li>Follow-up of incidents related to information systems and organisation of the reporting</li><li>Follow-up of user requests</li><li>Follow-up of bug reports</li><li>Document knowledge, known issues and transfer this knowledge to colleagues</li><li>Categorize and prioritize incoming tickets correctly and escalate where needed</li></ul><h3>Qualifications</h3><p><strong>If you have:</strong></p><ul><li>Bachelor's or Master's in IT related fields or equivalent experience</li><li>Familiarity with the use of a ticketing system</li><li>Experience with ITIL foundations and best practices</li><li>Knowledge of modern communication tools such as Instant Messaging, Skype, etc</li><li>Proven knowledge of end-user assistance and support of information systems</li><li>Knowledge of the office automation tools used in the contracting authority (MS Office)</li><li>Attention to detail</li><li>Customer-friendly, diplomatic attitude</li><li>The capability of integration in an international/multi-cultural environment, rapid self-starting capability, and experience in working in team</li><li>Ability to participate in multi-lingual meetings.</li><li>Excellent knowledge of English (in speaking/reading/writing)</li><li>Good knowledge of French (B2+)</li><li>Excellent writing and communication skills</li></ul><p><strong>…then this position is suitable for you! </strong></p><p><strong>It would also be a plus if you had :</strong></p><ul><li>ITIL foundations certification</li><li>Previous working experience as a Bluebook Trainee</li></ul><p><strong>This position comes with :  </strong></p><ul><li>Competitive compensation packages  </li><li>Interesting and challenging tasks within large-scale projects </li><li>An international dynamic within a fast-paced working environment </li><li>The opportunity to work in a diverse environment with talented colleagues </li></ul><h3>Additional Information</h3><p>We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. At Netcompany-Intrasoft we respect human rights as part of our culture, and we focus on creating a positive workplace in which all employees are valued and where diversity and inclusivity are welcomed.</p><p>The safety and well-being of our employees remain our top priority. Please note that Netcompany-Intrasoft’s recruitment process is being conducted virtually due to preventive measures against the Covid-19 pandemic.<br/> <br/> #LI-VT1</p><p><strong>Our culture</strong></p><p>Our people are the most important element of our success. Our work life is well defined by our set of fundamental <strong>Values</strong>: <a href="https://bit.ly/3SSbBzU">https://bit.ly/3SSbBzU</a> </p><p><strong> #BePartOfSomethingGreat!</strong></p><p><strong>*Please submit your CV in English</strong></p><p><strong>All applications will be treated as strictly confidential.</strong></p>