Cyber Security Analyst (Customer Ops / Platform Support / MDR)

HUMAN was founded in 2012 in a Brooklyn sci-fi bookstore by Tamer Hassan, Michael Tiffany, Dan Kaminsky, and Ash Kalb. Our humble beginnings led to the creation of the Human Defense Platform, the backbone of all our products that safeguards enterprises from sophisticated bots, fraud, and account abuse. Today we verify the humanity of more than 20 trillion interactions per week for some of the largest companies and internet platforms. 
Our hacker roots still permeate everything we do. You will be a part of the HUMAN front line in our commitment to protecting companies (and in turn, their customers) from both revenue and reputation risk caused by digital attacks. However, HUMAN is not the center of this story. Humans like yourself are. We firmly believe in putting people first. This approach spans our extensive total rewards package, inclusive of competitive compensation, benefits, stipends - as well as our  day-to-day culture - to ensure every human is empowered to do the best work of their life. We want to hear about the marathon you’re training for. We want to see pictures of your pets. We want to know your favorite robot (we have many).
 Even if you’re not a conventional “hacker” we can assure you that you are a hacker in your own right. We want to work with people like you who break down problems to build up better solutions. That’s what makes us HUMAN. You’ll be joining us at an exciting moment in the HUMAN story: we joined forces with PerimeterX in a market-changing merger, as well as recently acquired clean.io to enhance the Human Defense Platform. Together under the HUMAN brand, we will disrupt the economics of cybercrime. We hope you can join us in that mission.
Come join us in the battle against bad bots and web threats! We are looking for driven and talented employees to work as Security Operation Analyst on our Customer Operations team. As part of our leading team fighting off cybercriminals, you’ll be working side by side with customers, analyzing their traffic, and cleaning up the internet from bad bots.
This position is based out of HUMAN's offices in Miami, FL and requires the following schedule in support of a 24/7 customer delivery operation --
Screen Time Requirement:This position requires a commitment to be actively engaged on-screen for 6 hours, three days per week.
Night Shift:One night shift per week will be scheduled, with specific timing determined upon hire or based on team needs.
Rotating Weekend Shift:Two weekend shifts per month are required, with scheduling coordinated based on team and project needs.
Flexible Hours:Outside of these core commitments, the remaining hours are flexible, allowing you to structure your time as long as project goals are met.

What you'll do:

• Analyze customers’ traffic to identify undetected threats and false detections using mostly ElasticSearch and BigQuery (SQL).
• Support customers (Tier 2) in real-time and provide professional technical responses.
• Work side by side with customers providing insightful incident reports.
• Communicate with global customers and provide quick responses and resolutions.
• Work cross-functionally with RnD and Research teams to optimize HUMAN Security’s ability to detect and mitigate real-time Cyber Attacks.
• Design, plan and implement projects and automation for internal use.
• Hold shifts as part of the job (including weekend shifts).

Who you are:

• An effective communicator, with polished written communication skills being essential for customer-facing duties.
• Analytical mindset and data driven decision making.
• Passionate about data, security, and customer service.
• Hands-on experience (1+ year) with data analysis of large and complex data sets (data manipulation, statistical analysis, conclusions, etc.).
• Knowledge of web architecture and protocols (CDN, HTML, DOM, JS, HTTP, HTTPS, IPv4/v6, etc.).
• Understanding of the cybersecurity threat landscape.
• SQL Proficiency.
• B.A/B.S in related domains.

The base pay range for this position is $60,000- $85,000 which can include additional on-target bonus and/or incentives. The base pay offered may vary depending on location, job related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.
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HUMAN prides itself on being an equal opportunity workplace. We firmly believe in putting people first regardless of who you are, where you come from, how yo