IT Administrative Assistant (Support Staff III)

Description

As a recognized leader in our field, The Guidance Center provides a broad range of services that have helped children, adults and families unlock potential and build better lives since 1958. With over 25 programs, we offer treatment, prevention, growth and education services to more than 15,000 people annually. Together we: Nurture development. Foster resilience. Cultivate well-being.

We have an exciting opportunity for an Administrative Assistant to join our team of talented professionals within our IT Department. 

The IT Administrative Assistant supports the IT Director in ensuring the efficient operations of the IT Department by handling administrative and clerical tasks and assisting with IT asset management. Specific responsibilities include:

1. Provide administrative support to the IT Director, including preparing correspondence, reports, memos, and emails.
2. Maintain an organized filing system (both digital and physical).
3. Perform general office management tasks, such as maintaining office organization, office supplies and handling incoming and outgoing mail.
4. Schedule and coordinate meetings, including preparing agendas, taking meeting minutes, and following up on action items.
5. Assist with IT asset management including processing IT equipment orders, managing inventory, coordinating deployment and handling returns. 
6. Review all IT invoices, monitor expenses for IT services and equipment, and assess cost efficiency.
7. Greet and assist visitors and employees with IT-related inquiries.
8. Answer helpdesk calls, log issues, categorize and assign trouble tickets, and provide basic support via the phone, email or ticket system.
9. Serve as a liaison between the IT department and vendors, staff and the broader community.
10. Assist with special projects and other duties as assigned. 

The Guidance Center believes that our team members are our most valuable resources, and we invest in them accordingly. We offer our employees a competitive salary, health/dental/vision benefits, 401(k), Life Insurance, a generous paid time off package, flexible scheduling opportunities, a team-oriented work environment and much more!

The Guidance Center is an equal opportunity employer and is committed to creating an inclusive, welcoming place for everyone. Creating a culture in which we embrace diversity, equity and inclusion and strive to dismantle oppression is critical to our mission to: Nurture development. Foster resilience. Cultivate well-being.

Requirements

• High school degree plus at least 3 years of experience in an administrative assistant role is required.  
• Experience with troubleshooting Tier I helpdesk issues is preferred.  
• Must have strong verbal and written communication skills, excellent customer service skills and interpersonal abilities.  
• Must be highly organized, detail-oriented, and able to manage multiple tasks simultaneously.  
• Must have the ability to prioritize and execute tasks effectively in a fast-paced environment.  
• Must be self-motivated and directed and have the ability to work independently and as a part of team.  
• Must be proficient in current Windows OS, Microsoft Office suite, and basic IT troubleshooting.  
• Must have the ability to learn and adapt to new technologies quickly.