Internal Communications Manager

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

The Internal Communications Manager is responsible for developing and executing internal communications strategies. This role will focus on creating, managing and delivering internal communications to ensure that employees have the necessary information they need to be successful and engaged in their roles. The Internal Communications Manager will collaborate with various stakeholders, such as Human Resources, IT, Compliance and Cybersecurity, to develop effective internal communications plans and campaigns.

This position is an individual contributor role reporting to the Internal Communications Director.

• Strategy Development: Create and execute innovative communication strategies and tactics to introduce new programs, processes and information, to drive employee engagement and business results.
• Communication Advisor and Partner: Serve as a strategic advisor to various teams — primarily focused on HR — to provide communication expertise and support for a variety of initiatives.
• Content Creation: Create, edit and manage high-quality, high-impact content for various internal communication channels, including newsletters, intranet, emails, presentations and social media. Ensure messaging is clear, engaging and tailored to the audience (e.g., leadership, global associates, etc.) and reflects Ensemble’s mission, principles, O.N.E. Purpose and goals
• Change management: Support various change management initiatives, ensuring clear, consistent and effective messaging during organizational changes.
• Leadership Communication: Serve as a key team member in the planning and execution of leadership meetings and events, including quarterly town halls, ensuring messaging consistency and clarity across all levels of the organization.
• Measurement and Analysis: Monitor and evaluate the effectiveness of internal communication strategies and channels, using data to drive continuous improvement.
• Collaboration: Build connections across the business to understand different audience segments and ensure communications resonate based on preferences, nuances and access.
• Travel required up to 10%

Skills and qualifications for success:

• BA/BS
• 5+ years of experience in internal communications, corporate communications, or related field
• Excellent writing and editing skills
• Strong project management skills
• Experience with content creation and delivery (i.e. email, newsletters, intranet content, videos, and presentations)
• Ability to work collaboratively with key stakeholders across the organization
• Strong attention to detail and the ability to manage multiple projects simultaneously
• Experience working in a complex, matrixed, and global organization
• Ability to advise and collaborate with senior executives and cross-functional teams

Join an award-winning company

Five-time winner of “Best in KLAS” 2020-2022, 2024-2025

Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024

22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024

Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024

Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023

Energage Top Workplaces USA 2022-2024

Fortune Media Best Workplaces in Healthcare 2024

Monster Top Workplace for Remote Work 2024

Great Place to Wo