Overnight Valet Attendant - Tampa, FL

Job Title: Valet Parking Attendant
Department: Valet Parking Operations
Reports directly to: Guest Service Coordinator
Schedule: Full Time / Part-Time
Status: Non-Exempt
Compensation: Average $7.25 - $22.00 per hour
(Valet average is based off base pay rate and potential tips)
(Rates can vary by market / Tips based on service performance and customer interactions)

Position Summary

The Valet Parking Attendant provides outstanding service by safe parking and retrieving guest vehicles. As the first and last point of contact, Valet creates a welcoming and professional experience while ensuring safety and following all company procedures.

Primary Objective

Deliver friendly, efficient, and safe valet services while maintaining the security of guest vehicles. Greet guests, manage vehicle drop-off/pick-up, support traffic flow, and provide helpful, professional service.

Responsibilities

• Vehicle Inspections: Record vehicle condition and damage on claim tickets.
• Safety: Safely operate guest vehicles and follow key handling protocols.
• Compliance: Accurately clock in/out and report all tips.
• Housekeeping: Maintain cleanliness and organization of the valet area.
• Customer Service: Resolve guest concerns promptly and courteously.
• Professionalism: Arrive on time in uniform and follow all company policies.
• Team Support: Assist with additional duties as needed.

Knowledge, Skills, and Abilities

Competency Requirements

To perform this role successfully, individuals must be able to fulfill each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and abilities needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

Education & Experience

• High school diploma or GED required.
• Previous customer service experience preferred.
• A helpful attitude and strong customer service mindset are essential.

Licenses & Background Requirements

• Valid driver’s license and reliable transportation are required.
• Must maintain an acceptable motor vehicle record (no more than 3 moving violations within 3 years).
• Must successfully pass and maintain a clean background check.
• No special certifications required.

Core Competencies

Hospitality, Customer Service & Communication

• Deliver exceptional guest service through clear, professional communication and active listening.
• Create welcoming, personalized interactions that reflect company standards and enhance the guest experience.

Organizational Support & Adaptability

• Adhere to company policies and procedures.
• Effectively adapt to changing environments and manage mult