Digital Operations Specialist

Company Description

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world

Job Description

As a Digital Operations Specialist, you will be responsible for working with NBC Local Product and Tech teams for Ad Operations QA of video web, mobile web, app and OTT products. You will also work with account teams to gather all digital campaign media assets and executing all campaigns in the ad servers.

The Sales Operations team works side-by-side with the planning and sales team to ensure that advertising campaigns run smoothly and exceed client expectations. We are looking for a detail oriented, technically savvy, problem solver with superior customer service skills and leadership qualities to join our team today.

Responsibilities:

• Troubleshoot any ad serving issues that arise and work with internal and external key stakeholders to resolve
• Train, support and manage communication with external and internal teams and serve as the technical experts of our systems (Google Ad Manager, FreeWheel, and Operative One).  
• Prior to releases, review and signoff on all elements of ad digital products and the ad serving technology stack as needed. This applies to the video ad server, video player, display ad server and 3rd party channel partners.
• Gathering of all digital campaign media assets
• Ensuring media is delivered to published specifications and lead time
• Processing of all first party hosted creative and the hand of all assets to our various internal sales ops team.
• Direct interaction with Digital Media Advertising Sales Team and Clients to ensure campaign fulfillment
• Trafficking all campaign elements in our DFP Premium and Freewheel ad servers.
• Interact with sales marketing/site leaders to schedule campaigns for calendar-based sponsorships and events
• Functional knowledge on trafficking campaigns in DFP Premium, FreeWheel, Operative.
• Must be able to pull third and first party reporting
• Must be self-motivated and able to work independently as well as part of Ad Operations team. Ability to multitask and efficiently manage time and priorities is critical.
• Experience handling large volume of emails and multiple ongoing campaigns
• Must be organized and detail oriented with great attention to accuracy.
• Work closely with sales, inventory management, marketing and product development teams to review, resolve and respond to each inbound request.
• Provide ad operational support to our 12 NBC Local Stations, 23 Telemundo Local Stations and 3 RSNs stations

Qualifications

• Bachelor’s degree or equivalent experience is required.
• 1+ year of experience in Sales Operations.

Eligibility Requirements:

• Must have unrestricted work authorization to work in the United States.
• Desire to work in the entertainment media industry which requires availability during weekends if we are supporting a live event.
• Must be 18 years or older.

Desired Characteristics:

• Strong understanding of online video/display advertising and ad serving
• Excellent client relationship & interpersonal skills
• Prior experience trafficking in an ad server (DoubleClick DFP Premium, FreeWheel)
• Familiarity with a front end order management system preferred
• Fluency in the language of digital media: impressions, CTR, CPMs, eCPMs, etc.
• Fluency