Medical Staff Service Coordinator - St. Lukes

Department:

10116 Enterprise Corporate - Administration: Medical Staff Services

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

Scheduled Hours

• Monday through Friday generally 8:00am to 4:30pm.

• Hybrid model with ability to work remote with 1 or 2 days at Aurora St Lukes Medical Center - 2900 W Oklahoma Ave

• Occasional early or late meeting. Flexible schedule.

Pay Range

$25.30 - $37.95

Provides support in the day-to-day coordination of the medical staff functions, which includes preparing for meetings, coordinating the credentialing and privileging process, participating in quality assessment and improvement activities which may include peer review and performance data. Provides support to leadership and information to the Credentials Committee, Medical Executive Committee and the Governing Board regarding credentialing/privileging and medical staff corrective actions. Coordinates compliance with accrediting and regulatory agencies and interacts with surveyors to demonstrate compliance. Coordinates the periodic review and revision of medical staff bylaws, policies and rules. Provides orientation and ongoing support for the leadership of the Medical Staff organization. Facilities effective communication between the medical staff and administration. Provide insight and share best practices that can be used across teams with the Line of Business or Department or escalate issues that may impact other teams or lines of business.

Major Responsibilities:

• Coordinates and facilitates medical staff and advanced practice clinician credentialing and privileging at the time of initial appointment and reappointment. Ensures privilege request forms are up-to-date and reflective of the scope of practice. Maintains the accuracy of the credentialing data base and utilizes the data base to track and manage information.

• Serves as a liaison between the medical staff, administration, ancillary departments and patients in matters pertaining to the Medical Staff. Handles highly sensitive and confidential information on a regular basis. Communicates diplomatically to maintain confidentiality. Documents and refers complaints and/or concerns about medical staff members to the proper individuals for evaluation and resolution of complaints or concerns.

• Coordinates orientation of newly elected or appointed Medical Staff leaders and provides ongoing support to Medical Staff leaders to ensure compliance with the Bylaws, Policies and regulatory requirements. Coordinates and manages the onboarding and orientation of newly appointed practitioners to the Medical Staff and Advanced Practice Clinicians, including development and implementation of the orientation materials and schedules. Ensures accurate entry of privileges, arranges authorization process to allow practitioners electronic medical record access, makes all appropriate entries into the credentialing software to activate the practitioner and ensure practitioner inclusion in rosters, directories, and reports.

• Ensures practices and procedures are in accordance with accrediting and regulatory agencies as related to the Medical Staff, including (but not limited to) Joint Commission, DNV, HFAP, CMS, OSHA, and State and Federal Law and other standards and regulations, and hospital and system-wide policies. Responsible for the accreditation survey and survey preparation related to the Medical Staff Chapter. Provides ongoing support to leaders to ensure compliance with Bylaws, policies and regulatory requirements.

• Responsible for creating monthly reports for the Governing Board on credentialing and privileging recommendations of the Medical Executive Committee, as well as on proposed Medical Staff Bylaws, Policy and Rule revisions. Collaborates with the quality management department to develop and ensures Department Chiefs and Section Chairs receive and have access to performance data for the practitioners in their Department or Section at the time of reappointment.

• Provides coaching, training and/or mentoring to other Medical Staff Coordinators upon request. Provides guidance and quality assurance to department assistants.

Licenses & Certifications

• none

Degrees

• High School Graduate.

Required Functional Experience

• Typically requires 5 years of experience in a Medical Staff Coordinator position at an accredited hospital.