Senior Operations Manager (Conferences/Events) – REMOTE

Company Description

In a world where the number of information sources is proliferating, businesses and professionals come to Informa Connect for highly relevant and high-quality content, knowledge and connections that give them commercial edge. 

Informa Connect is one of Informa's B2B Markets & Digital Services businesses. We deliver specialist digital content and creates exciting content-led live events and on-demand experiences for professionals in Finance, Biotech & Pharma, and a number of other specialist markets.

Our in-person, live and online platforms enable businesses and professionals to meet, network, discuss and learn, and provide sponsors and marketers with digital services and connections that help them reach the right audiences year-round.

Specialist, relevant and high-quality content lies at the heart of Informa Connect. We focus on delivering unique and relevant content for our communities and audiences, in close collaboration with industry leaders.

Our teams are often experts in their specialist market and are continuously investing and innovating to make sure our platforms and live events deliver effective, valuable and inspiring experiences for businesses and professionals.

Job Description

Reporting into the Director of Operations, the Senior Operations Manager (Conferences/Events) – REMOTE will be responsible for the delivery of our larger scale or complex events, hybrid and on demand experiences.  

You will be required to travel to events to lead and manage the day-to-day tasks of the team, efficiently and effectively.  

Success will be aligned to the delivery of high quality, cost-effective and sustainable event experiences to agreed KPI’s and achieving ongoing product improvement reflected in customer satisfaction and NPS scores.

Responsibilities:

Delivery (60%)

• Personally lead & deliver an agreed number of larger scale or complex physical & hybrid events per year
• Follow the end-to-end process guidelines to ensure tasks are completed on time and to budget
• Trouble shoot any problems on the day keeping stakeholders up to date throughout
• Continually review processes and practice to identify obsolete workflows and tools with little customer value or ROI and feedback to the Operations Director
• Work in partnership with digital delivery teams, vendors and suppliers to deliver high quality hybrid events

Collaboration/Best Practice (10%)

• Regular engagement and feedback with key internal and external stakeholders to build an effective working relationship
• Attend all scheduled meetings with internal stakeholders such as marketing, digital specialists, sales and the wider delivery community
• Follow a customer-first approach that provides efficient, effective and value add service to our vertical and brand teams

Leadership (20%)

• Manage the onsite delivery where assigned being the go to person for any problems and linking key stakeholders together for a seamless event experience
• Lead by example and embed Connect’s inclusive behaviors into your everyday practices to encourage an inclusive culture across the wider team
• If applicable - manage, mentor, and develop line reports providing coaching and career opportunities through regular 121s, goal setting and end of year conversations
• Ensure all events follow the Health Safety Operating Model and Incident Management Frameworks are followed and adopted
• Champion Connect initiatives, advancing the Faster Forward sustainability agenda (ensuring The Fundamentals are submitted in a timely manner for all events)
• Mitigate risk of attrition with key categories of spend (venues, bedroom blocks)
• Ensure venues are procured in a timely manner and meet event and budget requirements

Planning and Budgeting (10%)

• Responsible for timely submission of event costs on the forecasting tool
• Code invoices and corporate expenses

Qualifications

• Operational experience in the B2B and / or B2C events industry and an established track record of successfully delivering world class live events and experiences necessary
• Demonstrable experience of multi-platform delivery of live experiences and working with service providers of both physical and digital event products
• A team player with the ability to operate at both strategic and operational levels
• High level of commercial and financial awareness – and proven ability to deliver against KPI’s
• Proven ability to effectively manage multiple projects and work in a fast-paced environment  
• Experience of managing P&L budgets and delivering accura