Customer Service Representative

Customer Service Representative

Sumitomo Wiring System (U.S.A.), Inc., a Sumitomo Electric Group company, is looking for a full-time and non-exempt Customer Service Representative who will be working in El Paso, TX. 

Position Description:

·        Customer Relations – Act as primary SWS USA contact for assigned customer accounts / Sumitomo mfg locations.

·        Order Management – Manage all customer orders to ensure accurate order receipt and entry, on time delivery of daily shipments, and timely execution for delivery of expedited shipping requests and supplemental orders.

·        Order Analysis. Process orders/releases and analyze data for proper order levels.

·        Inventory Control – Monitor stock inventory levels to ensure availability to meet customer demand; communicate with customers, MSF locations, corporate staff and other suppliers to ensure timely arrival of finished goods; request expedited shipments of finished goods as needed.

·        Product Delivery – Monitor shipping schedules to ensure complete and timely delivery of customer orders, coordinate special deliveries, communicate order status to customers; and coordinate/communicate shipment requirements with mfg locations.

·        Other duties as assigned, as necessary.

 

Job Duties and Responsibilities

Basic Duties: 

·        Create spreadsheets to track important customer information and orders.

·        Transfer data from customers' websites, spreadsheets, etc. to the system.

·        Organize existing data in a spreadsheet.

·        Verify outdated data and make any necessary changes to records.

·        Operate common office equipment, like scanners and printers.

·        Search for and investigate information contained in files.

·        Input text-based and numerical information from source documents.

·        Provide administrative support.

·        Sort and organize hard copies of paperwork after entering data electronically.

·        Review data for deficiencies or errors.

·        Assist with special projects that require large amounts of data entry.

·        Provide data entry support across departments on an ad-hoc basis.

·        Type in data quickly and efficiently.

Data Entry Clerk Skills / Qualifications:

·        Organization skills

·        Detail oriented

·        Computer savvy

·        Confidentiality

·        Thoroughness

·        Analytical skills

Main functions:

·        Support all duties related to customer service.

·        Process and edit customer orders (release and spot buy orders).

·        Record and file copies of received orders.

·        Coordinate/resolve issues of concern between customers and vendors as related to late deliveries, expedites, etc.

·        Initiate purchase requisitions (customer accounts, quotes, etc).

·        Receive, adjust, and attempt to settle customer complaints.

·        Compile statistics and prepare various reports as needed for assigned accounts and/or Sumitomo’s customer base.

·        Prepare credit & debit memos as necessary.

·        Research claims of non-payment of invoices.

·        Follow up with back order reports for assigned customers.

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