Lead Director, Clinical Operations - Materials, Services, and Asset Management

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Role Description:

The Lead Director of Clinical Operations – Materials, Services & Asset Management is responsible for the strategic and tactical leadership of medical supply chain operations, centralized transportation & other patient services, and asset lifecycle management across the organization. This role provides functional oversight of a critical sub-function within Clinical Operations, ensuring the availability, quality, and cost-effectiveness of medical supplies, equipment, vehicles, and waste management services that directly support patient care delivery. This leader will guide a team of 3–5 direct reports and influence cross-functional stakeholders to drive operational excellence, compliance, and innovation. The role is accountable for achieving financial targets, optimizing vendor relationships, and implementing scalable systems and processes that support organizational growth.

Core Responsibilities:

• Develop and execute short and long-term strategies for materials and asset management, aligned with organizational goals and growth plans.

• Lead the planning, procurement, distribution, and quality control of medical supplies, equipment, and vehicle assets. Ensure operational continuity and readiness across all clinical sites.

• Oversee the implementation and optimization of inventory and fleet management systems to improve visibility, reduce waste, and enhance service delivery.

• Direct centralized transportation operations, including fleet safety, compliance, and cost control. Identify opportunities for service innovation and efficiency.

• Establish and maintain strategic partnerships with suppliers and the Group Purchasing Organization (GPO). Lead contract negotiations and performance reviews to ensure service level adherence and cost efficiency.

• Oversee the supplier and workflows associated with waste management services, ensuring the organization is delivering services that are compliant to local and federal regulations. 

• Ensure adherence to regulatory, safety, and environmental standards. Partner with internal compliance and safety teams to proactively manage risk.

• Identify and implement emerging technologies, tools, and best practices to enhance materials and asset management capabilities.

• Partner with clinical, compliance, lab operations, and facilities teams to support the introduction of new equipment, devices, and services.

• Analyze operational data to identify trends, forecast needs, and inform strategic decisions.

• Direct the coordination of equipment maintenance and management, including equipment calibration, replacement, and performance monitoring in coordination with the Facilities department. 

• Other duties as assigned

What are we looking for?

• Bachelor’s degree in a related field required. Master’s degree in Healthcare Administration, Logistics, or related discipline strongly preferred.  

• 10-15 years of progressive experience in materials and asset management in a healthcare or clinical operations environment.

• Demonstrated success in leading strategic sourcing, inventory systems implementation, and vendor management. 

• History of building and maintaining strong vendor and supplier management, including experience negotiating contracts & rates and holding vendors accountable to service level agreements. 

• Understands supply chain logistics and has experience coordinating the movement and storage of goods. 

• Proficient at stakeholder analysis and management. 

• Ability to lead multiple improvement initiatives within ambiguity and competing priorities. 

• Proven ability to lead cross-functional initiatives and manage