Associate Software Technical Analyst

Manulife Financial is a global financial services organization operating across Asia, Canada, and the United States. For more than 150 years, we’ve supported customers with trusted advice and innovative solutions to help them make confident financial decisions. We believe that diverse perspectives, inclusive teams, and continuous learning are essential to delivering meaningful impact.

As an Associate Software Technical Analyst, you will support and enhance Manulife’s Canadian investment technology platforms. You will work closely with business partners, product teams, engineers, and architects to help ensure systems are stable, reliable, and continuously improving. This role is well suited for someone who enjoys problem‑solving, learning new technologies, and collaborating across teams to deliver practical, real‑world solutions.

Position Responsibilities:  

• Provide technical and application support for internal and external users across core investment platforms.
• Investigate, resolve, document, and track technical issues using a ticketing system, escalating when appropriate.
• Collaborate with engineers and architects to address recurring or more complex issues and improve long‑term platform stability.
• Configure software, platform, and infrastructure components to support application development and operations.
• Create, maintain, and contribute to shared script libraries and reusable technical solutions.
• Monitor system performance and recurring issues, sharing insights to help meet service level objectives and support vendor engagement.
• Develop documentation, guides, and learning materials to help users resolve common issues efficiently.
• Proactively suggest improvements to processes and workflows that enhance reliability, efficiency, and user experience.
• Participate in a shared 24×7 on‑call rotation to support platform availability.

Required Qualifications:

• Approximately 3 years of experience in a Software Technical Analyst, Application Support, or similar technical role.
• Working knowledge of object and data models, including fields and attributes.
• Experience configuring applications and resolving technical issues in production environments.
• Understanding of IT Service Management (ITSM) concepts and practices.
• Familiarity with Business Process Management (BPM) tools (such as Salesforce or AWD) is an asset, but not required.
• Ability to understand user interfaces and make configuration or template updates.
• Strong analytical, time‑management, and prioritization skills.
• Clear written and verbal communication skills, with the ability to explain technical concepts to both technical and non‑technical audiences.
• A learning‑oriented mindset, comfortable building skills through documentation, training, tutorials, and hands‑on experience.

Preferred Qualifications: 

• You apply sound judgment day‑to‑day for technical decisions while receiving guidance and support for more complex or high‑impact scenarios.

When you join our team: 

• We’ll empower you to learn and grow the career you want.  
• We’ll recognize and support you in a flexible environment where well-being and inclusion are 
• more than just words.  
• As part of our global team, we’ll support you in shaping the future you want to see. 

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human