Internal Customer Tech Support

Under the direction of Information Systems Leadership, the Internal Customer Tech Support provides routine and non-routine technical support and maintenance for desktop, laptop, telecom and network systems including hardware, application software, operating systems and connectivity.

Troubleshoot hardware and software issues and document resolution with minimal support while also repairing or replacing defective equipment with minimal support.

Install, configure, and update end-user desktop and laptop software with minimal support, and systematically prioritize and escalate issues when appropriate.

Use knowledge transfer forums to identify and resolve problems and contribute to all phases of desktop support, including coordination, monitoring, tracking, and resolution related to installations, upgrades, software, hardware, operating systems, and operating system configuration issues as well as perform equipment moves, adds and changes for end users.

Speak and read English at a level that is sufficient to satisfactorily perform the essential functions of the position. Knowledge of and personal computer and computer software skills (i.e., MS Windows, Excel, Access, Word, PowerPoint, internet, e-mail). Performs other duties as assigned. Follows Palomar Health rules, policies, procedures, applicable laws and standards. Carries out the mission, vision, and quality commitment of Palomar Health.

Job Requirements

Minimum Education: High School diploma or equivalent combination of education and experiencePreferred Education: Bachelor's degree in related fieldMinimum Experience: At least 2 years of experience in direct customer support in a Help Desk or onsite computer technician role.Preferred Experience: Healthcare industry experience is preferred.Required Certification: Not ApplicablePreferred Certification: Not ApplicableRequired License: Valid Driver's LicensePreferred License: Not Applicable