Assistant Executive Housekeeper – Mandalay Bay

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:  

As an Assistant Executive Housekeeper, you are an essential part of guest experience. Your dedication to provide top-notch experiences for guests will set the stage for the memories that guests can carry with them well past their stay with us. By ensuring efficient daily operations, and fostering a collaborative and efficient work environment, you play a crucial role in elevating the overall guest experience.

THE DAY-TO-DAY:

• Oversee operational functions aligned with the strategic vision of the department, division, and property

• Manage Human Resources responsibilities for Housekeeping such as ensuring quality hiring aligned with diversity commitments and overseeing disciplinary actions, succession planning, and employee satisfaction

• Maintain compliance with company policies, legal standards, and collective bargaining agreements

• Ensure exceptional guest experience by upholding service standards, addressing areas for improvement, and driving continuous enhancements within Housekeeping

• Foster a team-oriented environment by providing performance feedback, recognition, and training to support the development of Housekeeping Floor Managers and staff, while maximizing advancement opportunities

• Collaborate with various departments and maintain effective working relationships

• Consistently evaluate staffing levels in accordance with business demands, providing recommendations for adjustments

• Conduct daily room inspections to ensure Housekeeping Floor Managers and Guest Room Attendants meet sanitation requirements and adhere to established standards

• Represent management at unemployment hearings, union grievances, arbitrations, and various meetings, when necessary.

• Assume full responsibilities of the Executive Housekeeper in their absence

THE IDEAL CANDIDATE: 

• Must be a minimum of 21 years of age

• Has a bachelor’s degree or equivalent experience (4+ years in hospitality, business management, leadership)

• Has prior experience in a housekeeping leadership role, overseeing employees under a Collective Bargaining Agreement, within a hotel or resort setting

• Is proficient in Rex, Opera, Amadeus, Kronos and Microsoft Office applications

• Has prior experience interpreting and using Hotel Occupancy Reports to anticipate staffing needs

• Excellent customer service skills and interpersonal skills to effectively communicate

• Has a flexible schedule to support operations as needed

• Professional appearance and demeanor

• Bilingual

THE PERKS & BENEFITS:  

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

• Free meals in our employee dining room

• Free parking on and off-shift

• Health & Income Protection benefits (for eligible employees)

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19537

Are you ready to JOIN THE SHOW? Apply today!