Valet Area Manager - Virginia

Job Title: Valet Area Manager - Virginia (Based between Norfolk and Richmond. Position will cover all Virginia markets)
Department: Valet Parking Operations
Reports directly to: Regional Director of Operations or Regional Vice President of Operations 
Schedule: Full Time
Status: Exempt
Compensation: $90,000 - $115,000 plus potential bonus opportunities 
(Salary can vary depending on market and applicable experience)

Position Summary: 
The Valet Area Manager is responsible for overseeing the daily operations, staff management, and client relationships across multiple valet parking locations within Virginia. This role ensures smooth, efficient, and profitable operations while maintaining high standards of customer service, safety, and employee performance. The Area Manager works closely with property partners, internal teams, and senior leadership to ensure operational excellence and guest satisfaction.

Primary Objective:
To lead and support valet teams across multiple locations in Virginia, ensuring exceptional service delivery, operational efficiency, and financial success through strong leadership, strategic planning, and relationship management.

Duties and Responsibilities:

Operational Oversight:
Manage daily operations across multiple valet locations, ensuring smooth traffic flow, efficient service, and safety compliance. Regularly conduct site visits and audits to uphold company standards, address operational issues, and ensure alignment with client expectations.

Staff Management:
Oversee the recruitment, training, and supervision of valet staff, manage schedules to ensure proper coverage and labor cost control, and provide ongoing coaching and performance evaluations to maintain high service standards and team development.

Client Relations:
Act as the main contact for property managers and business partners, promptly resolving concerns, ensuring client satisfaction, and identifying opportunities to expand services and strengthen partnerships.

Financial Management:
Oversee budgets, revenue, and expenses to meet financial goals, ensure accurate cash handling and reporting, and analyze performance metrics to implement strategies that maximize profitability across all locations.

Safety and Compliance:
Ensure all locations follow safety protocols to prevent accidents and injuries while maintaining compliance with local regulations and company policies. Conduct regular safety meetings, audits, and ongoing staff training to promote a safe and secure work environment.

Customer Service Leadership:
Promote a customer-first culture by ensuring consistent, high-quality service across all locations. Provide staff support and training while professionally handling escalated guest concerns and resolving issues quickly to maintain guest satisfaction.

Technology and Reporting:
Use valet management software to track operations and revenue, regularly review reports to identify trends, inefficiencies, and improvement opportunities, adjusting optimize performance and profitability.

Travel and Communication:
Due to the geographic scope of the role, travel may be required, focusing on site visits to oversee performance, address challenges, and support new account launches. Ongoing communication is essential, providing consistent updates and performance insights into leadership. In some cases, the Manager may need to use a personal cell phone to manage operational matters effectively.

Supervisory Responsibilities: 
Actively involve staff in planning, decision-making, and process improvement while taking full responsibility for team performance. Maintain an open and accessible leadership style, providing regu