Client Solutions Program Manager

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Clear Channel Outdoor

                                                                                                     

Job Summary:

Clear Channel Outdoor has developed an industry-leading platform (RADAR) that provides data-driven audience insights and measurement for out-of-home (OOH) campaigns. We are seeking a creative and technically savvy Client Solutions Program Manager to join the RADAR Data Products team. This role focuses on translating our clients’ advertising objectives into solutions and owning the data strategy and management for our stakeholders from start to finish. The ideal candidate will wear multiple hats: Program Manager for all new and developing capabilities, Operations Guru to establish operational best practices and procedures that bring developing capabilities to market, Solutions Engineer for our salesforce and for our clients to make data in OOH accessible, and Player-Coach for our team of Program Specialists.

                                                                                                    

Job Responsibilities

• Act as subject matter expert on RADAR’s current and emerging capabilities, user interfaces, data architecture, attribution, and measurement methodologies; presenting capabilities to both technical and non-technical audiences.
• Lead discovery sessions and consultative pre‑sales meetings with clients and internal sales teams to align on advertising objectives, translating them into RADAR data strategies.
• Manage all things operations and strategy for key accounts, ensuring our clients have the best experience with our data capabilities.
• Drive alpha/beta implementations of new RADAR solutions, managing partner communications, timelines, deliverables, success metrics, and cross-functional collaboration (Product, Engineering, Sales, Marketing, Research).
• Manage vendor relationships in collaboration with Partnerships Management, understanding the capabilities and operational nuances of each in order to provide custom solutions to our clients.
• Partner with Product, Engineering, and Program Specialists to capture client feedback and define enhancements that increase adoption, scale, and revenue.
• Create and maintain technical documentation, demo materials, training content, and reusable assets that accelerate team enablement, particularly with our Program Specialists.
• Define the vision for what Product Analytics looks like, providing guidance to our Program Specialists on data points to capture and the types of custom analyses, dashboards, and executive summaries we need to provide to our internal stakeholders.
• Balance urgent program needs with long-term strategic initiatives, prioritizing work across multiple projects.

Job Experience

Education and Certifications

• Bachelor’s degree in business or related field preferred, or equivalent combination of education, training, experience, or military experience.

Work Experience

• Minimum five (5) years of experience in solutions consulting, pre‑sales engineering, technical program management, or client success working with data products and/or advertising technology.

• Experience with data analysis, SQL querying and executive dashboard design.

• Experience working directly with location, audience, attribution, or identity datasets and analytics in advertising or technology platforms.

Skills

• Understanding of the principles of ad serving, analytics, programmatic, RTB / DSPs / SSPs / DMPs, CDPs, MDMs. Experience with Mode, PowerBI, or similar tools a plus.

• Understanding of sales engineering concepts and has the ability to bridge the gap between product and client needs.

• Strong technical acumen, and well-versed in JIRA, Salesforce, and Microsoft applications (i.e., Outlook, Word, Excel, PowerPoint, etc).

• Exceptional communication and presentation skills, able to articulate complex technical solutions to audiences ranging from analysts to clients to senior executives.

• Understanding of AI tools like ChatGPT, Claude, and Perplexity

Competencies

• Adaptability: Thrive amidst ambiguity, balancing multiple (and changing) priorities with urgent client needs. Work collaboratively and effectively with diverse individuals and groups.

• Business Perspective: Develop a deep understanding of Clear Channel’s business to align client needs with the right process and solutions that drive the best outcom