Delivery Specialist ARHS Operations - Virtual

Our story 

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” 

Our Values: 

Champion People – be empathetic and help create a place where everyone belongs. 

Grow with purpose – Be inspired by our higher calling of improving lives. 

Be Alight – act with integrity, be real and empower others. 

It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. 

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. 

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. 

Learn more at careers.alight.com.  

 
As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Alight Retiree Health Solutions (ARHS) business group.  As a Retiree Health Solutions Delivery Specialist, you will report directly to an Operations Manager.
 
Your impact as a Retiree Health Solutions Delivery Specialist:

• Accountable for supporting his/her team in providing outstanding service delivery for the enterprise

• Responsible for managing small to medium projects to ensure timely completion of deliverables, achievement of objectives, and meeting or exceeding operational measures and contractual performance standards

• Owning and completing complex tasks, project planning and management, and coordination with relevant internal and external stakeholders

• Responsible for ensuring quality including identifying process improvements that will lead to improvements in quality and efficiency

• Monitoring and tracking service-related metrics to ensure processes meet or exceed targets and identify process improvement opportunities

 
Required Experience:

• 1-2 years executing key operational routines and identifying enhancement opportunities

• 1-2 years leading small-medium size projects

• 1-2 years partnering with internal and external stakeholders, including ongoing status meetings and process integration

• Strong listening and interpersonal skills

• Strong organization skills with the ability to prioritize workload and meet deadlines

• Skilled at properly researching, identifying, and documenting issues

• Strong written and verbal communication skills including presentation skills

• Strong problem solving and analytical skills while paying close attention to detail

• Aptitude for understanding complexities of Medicare insurance and CMS regulations

• Experience working in a highly regulated industry

• Experience using basic business productivity tools and Microsoft applications including intermediate Excel

• Experience working effectively in a team environment

 
Preferred Experience:

• ARHS experience 

• Understanding of Sales & Service, internal functional areas, etc., and interactions with Alight Partners

• Strong understanding of the ARHS system and its interactions

 
Education:

• Bachelor's degree (in a business context, preferred) or equivalent years of industry experience

Alight requires all virtual interviews to be conducted on video. 

Flexible Working  

So that you can be your best at work