Multi-Line Claim Consultant

Overview

Position Title: Multi Line Claim Consultant

Location: Hybrid (Chicago-area candidates preferred. Hybrid is preferred but 100% remote is available with the right qualifications and experience in states where CCMSI is authorized to hire. Pay transparency requirements are met for applicable jurisdictions.)

Hours: Monday - Friday, 8:00 AM to 4:30 PM

Salary Range: $65,000-$80,000

 

Build Your Career With Purpose at CCMSI

 

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.

 

We don’t just process claims—we support people. As the largest privately owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

 

Job Summary

 

The Multi-Line Claim Consultant is responsible for the full investigation, evaluation, and resolution of assigned first- and third-party liability claims, including attorney-represented matters and claims with potential litigation exposure. This role requires sound coverage analysis, professional judgment, and consistent application of corporate claim handling standards.

 

The position is accountable for delivering high-quality claim outcomes that meet client expectations, regulatory requirements, and CCMSI performance standards. This role may also serve as an advanced training position for future progression into more senior claim roles.

 

This is a true adjusting role. It is not an HR, consulting, or administrative position. The Representative is accountable for end-to-end claim handling, decision-making, and results.

 

Responsibilities

When we hire adjusters at CCMSI, we look for professionals who understand that every claim represents a real person’s livelihood, take ownership of outcomes, and see challenges as opportunities to solve problems.

• Investigate and adjust multi-line liability claims in accordance with established claims handling procedures using CCMSI guidelines and direct supervision.
• Review medical, legal and miscellaneous invoices to determine if reasonable and related to the ongoing liability claims. Negotiate any disputed bills for resolution.
• Authorize and make payment of liability claims utilizing a claim payment program in accordance with industry standards and within settlement authority.
• Negotiate settlements with claimants and attorneys in accordance with client's authorization.
• Assist in selection and supervision of defense attorneys.
• Assess and monitor subrogation claims for resolution.
• Prepare reports detailing claims, payments and reserves.
• Provide reports and monitor files, as required by excess insurers.
• Compliance with Service Commitments as established by team.
• Delivery of quality claim service to clients.

 

Qualifications

What You'll Bring

 

Required

• 5 - 10 years of general and auto liability claim handling experience
• Litigation experience
• Experience drafting coverage letters
• Strong analytical, negotiation, and decision-making skills
• Ability to manage workload independently in a fast-paced, multi-jurisdiction environment
• Excellent written and verbal communication skills
• Strong organizational skills with consistent attention to detail
• Reliable, predictable attendance during core client service hours

Nice to Have

• Experience with public entity claims is preferred
• Bilingual (Spanish) proficiency — This role may involve communicating with claimants, municipal employees, or vendors where Spanish-language skills are beneficial but not required.

 

Why You’ll Love Working Here

 

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth: Internal training and advancement opportunities
• Culture: A sup