Front of House Supervisor

Description

Benefits of Working at Nisqually Red Wind Casino Include:

• FREE Medical/Dental/Vision (Spouse and dependent coverage is also available at low rates and reasonable deductibles)
• FREE Short-Term Disability, Life and Accident Insurance
• FREE Meal during shift
• FREE gaming license renewals
• Paid Time Off
• Floating holidays
• 401(K) Retirement Program (match up to 4%)
• Aflac
• Tuition Reimbursement
• Health Club Membership Reimbursement
• Team Member Assistance Program (The Team Member Assistance Program (EAP) provides our team members and their eligible dependents with confidential access to short-term, professional counseling and legal services at no additional cost.)
• Team Member Awards and Incentives (perfect attendance awards and yearly service awards)
• Flex spending and Dependent care spending
• Career advancement opportunities
• Periodic Team Member contests and giveaways
• Team Member dining and gift shop discounts

POSITION OBJECTIVE: To Supervise the Front of House Operations in Deli-Seafood-Buffet and Grille while maintaining and continuing to develop an environment that creates excitement and an incredible experience for both our team members and guest.

Our Mission: To enhance continued economic viability and quality of life for the Nisqually Indian Tribe, our Team Members, and the neighboring communities.

Our Vision: Creating incredible experiences

Our Core Values: Integrity, Communication, Accountability, Respect, Teamwork.

Job Summary: The primary responsibility is for efficient and proper operations in all food venues. Exhibit knowledge of product lines, prices, and full awareness of safety, sanitary laws, and regulations. Provides efficient and smooth guest service according to the standards required by the NRWC, while promoting and exhibiting excellent Guest Service to all the NRWC team members and guests.

Requirements

QUALIFICATIONS

Required skills and knowledge:

• High school diploma or GED certificate.
• 1 years of high-volume restaurant supervisory experience or combined experience in a leadership role
• Excellent verbal and written communication skills.
• Excellent guest service skills.
• Experience in decision making.
• Experience in problem solving.
• Food Handler permit.
• Class 12 Mixologist permit.
• Basic math skills.
• Basic computer knowledge.
• Knowledge and experience using a P.O.S. system.
• Ability to multi-task, work efficiently, and in a consistent manner.
• Pass NRWC pre-employment testing.
• Ability to work all shifts including weekends and holidays.
• Ability to obtain a Class III Gaming License.

Preferred skills and knowledge:

• 3 years of supervisory experience in a multi-venue restaurant facility and/or casino operation.
• 2 years of high-volume restaurant management experience.
• College level or accredited training course(s) in related fields of business management.

PHYSICAL REQUIREMENTS:

• Ability to bend, reach, push, pull, squat and lift up to 50 pounds.
• Ability to stand and/or walk for assigned shift.
• Ability to reach with hands and arms.
• Manual and finger dexterity for operation of personal computer and routine paperwork.
• Ability to tolerate a noisy, smoke-filled environment.

ESSENTIAL FUNCTIONS OF THE JOB:

• Supervise the FOH food venues during assigned shift.
• Ensure department complies with all regulations regarding health and safety for team members and guests.
• Handle team member disputes in a timely manner.
• Acts as an intermediary when guests complain.
• Function as a “hands-on” shift supervisor.
• Assist in the hiring and training of new team members as well as the continuous training of existing team members.
• Ensures that subordinates are working productively at all times.
• Ensures an open and welcoming atmosphere.
• Promotes positive guest and team member relations through prompt, courteous, and efficient service.
• Ensures the highest standards of personal appearance are maintained.
• Communicate all guest service hurdles.
• Ensure all policies and procedures are being followed.
• Work with Food Operations Manager and F&B Purchaser (If needed) to order established par lists.
• Coordinate daily service with Food Operations Manager, Executive Chef, Sous Chefs and Beverage Operations.
• Perform pre-shift huddles.
• Ensure that the high qual