Order Entry Specialist II

Description

At Essential Cabinetry Group, we lead the industry in manufacturing handcrafted cabinetry that transforms living spaces across the United States. Our employees are the heart and soul of our company, driving our success and innovation.

Are you interested in joining a team that plays a crucial role in creating beautiful, functional living spaces? We have an exciting opportunity for you!

The Customer Care Order Entry Specialist II is responsible for providing a uniquely positive Customer Experience for our Dealer Partners. This is accomplished through our C.A.R.E. Values and by: accurately and efficiently entering Dealer Partner orders into our order processing systems, checking those entries for accuracy, and alerting the CARE Relationship Specialist if information for entry is not complete or clear.

Responsibilities:

• Model ECG’s Core Values especially our commitment to Customer Focus to ensure a positive, consistent Dealer Partner experience
• Accurately and efficiently enter dealer orders into our order entry systems
• Understand and correctly use our FreshDesk Ticket system to retrieve and process dealer orders
• Understand and use our digital communication tools such as email, FreshDesk, TEAMS, and RingCentral
• Performs other related duties as assigned by the Dir of Customer Experience and/or Order Entry Lead.

Requirements

• Must exhibit a Passion to Win Mentality 
• Must have the ability to accurately and efficiently execute data entry tasks
• Must be results oriented, driven by achievement of established standards
• Must be a driven problem solver that acts with both urgency and empathy
• Excellent organizational skills and attention to detail
• Must be Detail Oriented and Organized
• Must be deadline motivated
• Must be accuracy motivated
• Must be Customer X motivated
• Must be a team player  

Qualifications:

• High school diploma
• Valid state-issued motor vehicle license
• Experience in general computer applications
• Cabinet industry or shelter goods industry experience strongly preferred