P4 Sr. Customer Success Manager

Your work days are brighter here.

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.

About the Team

Play a pivotal role in ensuring our customers realize maximum value from their Workday investments through comprehensive adoption and value engagements. We prioritize delivering exceptional experiences that support our customers throughout their business lifecycle. Through regular reviews, we identify achievements and uncover fresh opportunities for success.
Our team has diverse backgrounds and experiences, all unified in our mission to empower our customers to succeed. We are a global organization spanning North America, EMEA, and APAC

About the Role

About the Role:

The Customer Success team is dedicated to engaging every customer, ensuring they derive meaningful value throughout their journey with Workday. Our focus on customer growth and innovation drives us to enhance product adoption, elevate customer outcomes, and secure renewals in close collaboration with our account teams. We meet each customer where they are and tailor our approach to meet their unique needs.

Our commitment to fostering an inclusive, collaborative, and empowered environment for our Workmates enables us to innovate and consistently drive exceptional customer success!

Responsibilities:

• Focused on high-touch, curated experiences for Workday’s most strategic accounts working on engagements with high complexity and providing proactive and ongoing adoption and value engagements at key moments of our customers' journey

• Acting as a strategic partner with insights into customer’s objectives and driving product adoption by aligning Workday's features and functionality with customers' overall business needs

• Ability to understand and identify Workday services and offerings and how they help meet customer’s objectives leading to upsell opportunities

• Works on a diverse scope of situations where data analysis requires evaluation of to prioritize and drive resolution 

• Acting as a liaison between product management and the customer with a focus on communicating the Workday Roadmap and how this will influence customer activities

• Collaborating cross functionally with account team members to create a seamless & optimal customer experience

• Creating customer champions and advocates

Expected results within 3-6 months:

• A proficient knowledge of Workday products, services and offerings.

• Self-sufficient management of a portfolio of 15 customers in the United States

• Detailed & prioritized account plan development, including product adoption strategies and the identification of any upsell opportunities.

• Manage and establish customer relationships including key executives and decision makers 

• Timely execution of customer success engagements

About You

Basic Qualifications

• Minimum of 7-10 years in a customer facing services role (customer success, consulting, or account management) that includes customer growth, adoption and issue resolution at both the business owner and senior leadership levels

• Customer management experience in a complex software or SaaS environment

• 5+ years demonstrated ability to engage positive relationships to collaborate across multiple company functions (Sales, Services and Product Management)