We anticipate the application window for this opening will close on - 24 Jun 2025

 

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. In-person exchanges are invaluable to our work. We're working onsite 4 days a week as part of our commitment to fostering a culture of professional growth and cross-functional collaboration as we work together to engineer the extraordinary. The person in this role will work from the Medtronic location in Mounds View, Minnesota.

The Healthcare IT (HCIT) Support team delivers world-class customer service by resolving technical issues and providing insights for Medtronic sales reps, healthcare providers, and patients using IT-enabled therapies globally. This role focuses on addressing feedback, managing medical device complaints, and ensuring compliance with audits. HCIT operates 24/7/365, supporting Medtronic-developed technologies and third-party solutions across electronic and phone channels.

We believe that when people from different cultures, genders, and points of view come together, innovation is the result —and everyone wins. Medtronic walks the walk, creating an inclusive culture where you can thrive. Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute. We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communications to achieve long-term sustainable impact. Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world.

Bring your talents to an industry leader in medical technology and healthcare solutions – we’re a market leader and growing every day. You can be proud to be a part of technologies that are rooted in our long history of mission-driven innovation. You will be empowered to shape your own career. We encourage and support your growth with the training, mentorship, and guidance you need to own your future success. Together, we can transform healthcare. Join us for a career in IT that changes lives. Medtronic is committed to fostering a diverse and inclusive culture. Check out the accomplishments of our Women in IT group! http://bit.ly/MedtronicWomeninIT

CAREERS THAT CHANGE LIVES

The role of a Technical User Support Analyst (TUSA) for Healthcare IT Support (HCIT) is integral to providing the daily support our customers need to function in their job.  Medtronic businesses rely on TUSA-HCIT to deliver world class customer service and expert technical knowledge to enable the success and future growth to deliver IT services, including:

• Non-Therapy Application Support
• Installation and Configuration
• Connectivity and Password Management
• Device Deployment and Technical Support
• Lost/Stolen Device Processing
• Manage Knowledge and Process Documentation

SUPPORT AREAS

• Medical and Consumer Mobile Devices and Apps
• Medtronic Apps
• Sensitive Data Management
• Printing Solutions
• Healthcare Patient Management Platforms
• Handle Complaint and Report Processing

GENERAL DUTIES & RESPONSIBILITIES

• Respond to and resolve technical issues via phone and electronic channels.
• Troubleshoot and support:
  • Mobile device OS, network connectivity (Cellular/Bluetooth/Wi-Fi), and application deployments.
  • Windows OS installation, configuration, and support.
  • Windows Server services, including Active Directory, Group Policy, and File/Folder services.
• Utilize tools such as ServiceNow, Jira, and other Medtronic custom made apps for service support tasks.
• Perform scripting and configuration tasks using PowerShell, Python, or advanced DOS.
• Handle network services like TCP/IP, DNS, and DHCP.
• Communicate status updates and solutions to stakeholders in virtual or in-person meetings.
• Collaborate with cross-functional teams to complete project milestones and assignments.
• Maintain knowledge of IT services, frameworks (e.g., ITIL, Agile), and healthcare IT protocols (e.g., HL7, DICOM, PACS, FIHR).

ROLE SPECIFIC RESPONSIBILITIES

• Provide technical support to Medtronic field representati