Electrical and Plumbing Dispatcher

Join Eco Electric & Plumbing, a company renowned in the Seattle area for its electrical and plumbing services. Joining our family means becoming part of a supportive, growth-focused environment that deeply cares about its customers and staff. Embrace a career that fosters professional development and promises a lively, challenging, and deeply satisfying experience. 

Are you a charismatic and motivated Dispatcher with a flair for engaging conversations over the phone? Are you skilled at connecting with individuals and building rapport? If you are seeking an exciting opportunity to launch your career, Eco Electrical & Plumbing is eager to connect with you!

Responsibilities: 

• Assess customer inquiries via phone and allocate appropriate technicians to service appointments.
• Communicate precise information to technicians to ensure proficient and high-quality customer interactions.
• Effectively manage the schedules and requirements of all technicians in the field.
• Provide regular updates to customers regarding the progress of technicians throughout the day.
• Maintain precise customer records within our database.
• Document the outcomes of each service call and generate comprehensive report summaries for senior management.
• Achieve daily revenue targets by strategically prioritizing service calls.
• Demonstrate professionalism in customer interactions, fostering positive relationships and encouraging repeat business.
• Address customer requests promptly, resolving issues and actively promoting the brand.
• Participate in ongoing training initiatives to enhance sales skills and ensure swift, accurate dispatch of incoming orders.
• Cultivate a base of highly satisfied customers, aiming to transform them into enthusiastic advocates for our brand.

• Minimum of one (1) year of proven experience as a dispatcher in electrical, plumbing or HVAC.
• Ability to work at our Seattle office location.
• Availability to work from 7 AM to 3 PM on a consistent daily basis.
• Proficiency in basic computer skills, including Microsoft Word, Excel, and Outlook.
• Preferred, but not required: Knowledge of the construction/industry.
• Excellent customer service skills with strong verbal and written communication abilities.
• Highly desirable, but not mandatory: Experience using ServiceTitan.
• Preferred: Familiarity with Nexstar.
• Successful completion of a background check and drug test.

What We Offer: 

• Medical Insurance – we pay 90% for you and 85% of your family’s insurance premiums for health, dental, vision, life insurance, short-term and long-term disability
• New technology and access to integrated software.
• 401k Plan with a company match

If you're ready to be a part of something special, apply today and become a valued member of our exceptional team!