Director Customer Service Center-957

JOB SUMMARY 

Under direction of the Chief Deputy or Senior Director, this position is responsible for supporting the strategic vision within an assigned area of the Clerk’s Office. Employees in this classification are responsible for planning, coordinating, supervising, budgeting, and controlling assigned resources to achieve organizational objectives. This position provides assistance in the strategic direction for the office’s operational and technological initiatives and recommends the use and application of new and existing processes and technologies as warranted for improved customer service, productivity and cost-effectiveness. Performs high level professional work directing the activities of a Clerk department.  The incumbent plans, assigns, and reviews the work of department managers as well as serves as project lead on major project initiatives.  The incumbent collaborates with others in establishing policies and directives for operational planning in accordance with established laws, rules, and regulations.  Independent judgment is required for organizational planning and for lending guidance to the departments in the assigned areas of responsibility. 

Starting Salary: $40.88 hourly/ $85,030 annually

CORE COMPETENCIES

Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service 

Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve 

Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations 

Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals 

JOB SPECIFIC COMPETENCIES 

•  Knowledge of English grammar, spelling, arithmetic, and legal terminology. 

• Knowledge of the functions, services, procedures and regulations of the assigned area and the ability to perform related specialized tasks. 

• Knowledge of and ability to implement policies and procedures related to records maintenance, retention and destruction. 

• Knowledge of budgetary procedures and controls. 

• Knowledge of management principles. 

• Skill in project management and ability to multitask on projects while achieving goals. 

• Knowledge of and ability to interpret the laws, rules, Statutes, and regulations governing the Clerk’s Office. 

• Ability to analyze information and evaluate results to choose the best solution to solve problems using sound judgment and decisiveness. 

• Ability to support, promote, and ensure alignment with the Clerk’s Strategic plan, goals, and vision. 

• Ability to effectively recruit, select, develop, retain, coach, counsel, and mentor competent staff. 

• Ability to demonstrate excellent communications skills to present oral and written comments and recommendations clearly and concisely and to interact with staff at all organizational levels and the public. 

• Ability to create solutions to problems using new methods and processes. 

• Ability to prepare and maintain records and reports. 

• Ability to plan, assign, monitor, review and evaluate the work of others. 

• Ability to serve as a strong team player demonstrating leadership and maintaining a positive work environment. 

• Ability to be dependable and work independently with agility and flexibility to accomplish difficult and heavy workloads meeting organizational deadlines and objectives. 

• Ability to work with confidential and/or sensitive materials where discretion must be used. 

• Ability to use various computer systems, software, and office equipment 

REPRESENTATIVE DUTIES 

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below. 

• Oversees the management of day-to-day operations of the functional area assigned and coordinate and administer assigned programs and resources. 

• Directs action to be taken on administrative and operational matters. 

• Develops work