Customer Success Outreach Manager

Job Description

We’re looking for a Customer Success Outreach Manager to join Procore’s Customer Success team. In this role, you’ll work with clients and increase engagement with our SMB book of business. This role is a balance of independent and collaborative work, sharing responsibility for post-implementation success & long-term adoption of Procore’s platform.

This position reports to our Manager of Customer Success and can be based remotely in the US. We’re looking for someone to join us immediately.

What you’ll do:

• Conduct proactive outreach to Procore’s Emerging book of business (7000+ clients)

• Maintain a high daily call volume of 20+ calls and 30-50 emails

• Schedule implementation consultation calls as well as business reviews for the SMB Customer Success team members

• Increase the number of business reviews and implementation calls scheduled each month

• Continuously refine our strategy to drive show rates

• Drive engagement with Procore’s most at risk SMB accounts

• Run reports and analyze customer data to better understand and manage SMB accounts

• Improve automation and streamline operating procedures to help scale the SMB Customer Success team

• Capture client stories and update records

What we’re looking for:

• Bachelor’s degree or equivalent experience

• 2+ years working in a technology or startup environment (including internships)

• Confidence in working with clients and/or prospects with responsibilities focused on customer experience and relationship-building

• Background in managing customer data within Salesforce, or a similar CRM platform

• Experience in managing high call volume

• Strong multitasking skills with the ability to self-manage workload while providing extraordinary customer experiences

• Team player who also works well independently and is detail-oriented and open-minded

Additional information

Base Pay Range $22 - $30 plus commission for an estimated on-target earnings of $56,520 - $77,715. This role is also eligible for Equity Compensation. Procore is committed to offering competitive, fair, and commensurate compensation, and has provided an estimated pay range for this role. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.

Perks & Benefits

At Procore, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs, learn more details about what we offer and how we empower you to be your best.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.

We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

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Additional Information

Base Pay Range $26 - $36 plus commission for an estimated on-target earnings of $67,218 - $92,424. This role is also eligible for Equity Compensation. Procore is committed to offering competitive, fair, and commensurate compensation, and has provided an estimated pay range for this role. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.

Perks & Benefits

At Procore, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs,